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Denny's

Name: Denny's
Address: 300 Highway 71 West, Bastrop, TX, 78602, US
Telephone: (512) 321-3741
Price range: $$$

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2.3 Google Review

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300 Highway 71 West, Bastrop, Texas, 78602, United States

(512) 321-3741 locations.dennys.com/TX/BASTROP/249339?utm_source=yext&utm_medium=local-listing&utm_campaign=yext-listing

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Refresh Reviews 2.3

Aaron schramm

May 9, 2018

First off let’s say this, THIS IS TEXAS! Denny’s get your act together. The hostess was distracted, rude and complacent. She sat us with menus but no utensils. The waitress came along eventually and griped about the hostess not doing her job. She actually had done this to another table in our area. Then the waitress got onto to her in front of the patrons. We got our food fairly quickly and it was good. Well, that is until I found a hair in my French fries. I called the waitress over and she offered to take it off if I wasn’t going to eat. I was starving though and she told them to remake it. They did and I was charged full price for two meals. Should have had some type of management intervention here to apologize and offer to make it right. Several employees standing around telling inappropriate stories that the patrons shouldn’t hear, no greeting when you come in and no thank you for your business. The woman that rang us up just stared at the screen, never looked up and just grabbed the receipt from the register and shoved it our way. Never looked up and never said a word. Come on New York management, get it together.

Matthew Merrill

May 1, 2018

Great service. Unfortunately had to wait 30 minutes for a table because of the hype. Staff are all new so don't expect them to know everything. 5/1/18 second visit was okay, the two fish my dad got, one was barely cooked and clearly visible that it wasn't cooked long enough. Please don't expect the best when you come here for at least 6 months. All staff are new and probably don't have any experience. Especially because they haven't got rid of the lazy ones who are lazy, why? Because they're new. Don't be so disappointed.

Garry Miller

Apr 25, 2018

Granted everything is new and I understand there is a learning curve, BUT, We waited on a table for 25 minutes with tables sitting empty. We were seated and waited 15 minutes before a waiter came to take our drink orders..... we didn't get any drinks he just took our order. He came back 10 minutes later to take our food order we reminded him we had not received our drinks yet. Another 20 minute wait, still no drinks. Now there were staff EVERYWHERE but no one seemed to be waiting on customers. We finally got our food , then our drinks. The food was good, no complaints there. But it just seems that being new the staff should have been way more concerned about customers instead of chatting among themselves and totally ignoring the people they were hired to serve. I was disappointed. I want this place to succeed but something really needs to change and soon. I'm going to wait about a month and give them another chance to get their feet on the ground and hopefully get their priorities in line.

KittenBlackheart

May 2, 2018

This is my second time here. Yes, its new. They have some kinks to work out, and ease off the hype. Parking lot is small in front, but there is plenty in the back! We were seated within 5 minutes both times (even at lunch time). The loaded nacho tots are to die for. Servers are friendly and polite, staff seems to be doing their best to get things going. Food came within 30 min, app within 15 (yes, food takes time to cook). Definitely will be back!

Angel Gonzalez

May 4, 2018

We sadly went there and waited like 45 minutes to be seated. The waitress came to the table to give us the utensils, she did not smile or say at least good morning. We waited another 10 to 15 when I decided to ask if they were going to offer any drinks. We waited for the drinks and to make the story short we end up leaving. All staff here need to be retrained starting from the manager. I was once a manager and I had to step in to help my staff with the orders and to keep the customers happy so they can return. Good customer service will help a business grow.

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