Whataburger

I waited 20 minutes for two breakfast taquitos last Saturday morning. They were not super busy, just a regular flow of people. Also on 3 different occasions I have pulled into the drive in and waited over 5 minute for the line to even move until I decided to take my business somewhere else. It’s the slowest service I have ever experienced at a fast food restaurant. Normally I love what-a-burger but not this one.

The staff is fantastic and very happy to help. The facility is very clean, and food is hot and cooked right. The staff were all smiling faces and amazing service. They took care of us, we had a plesent conversation, and made sure our food was hot and fresh. The food itself was so fresh off the grill we had to actually let it cool down before eating. The facility was very clean, no trash on the floor, clean tables, well lit, the bathrooms were clean and well maintained.

It was late at night and I was hungry all the employees were friendly and attentive. The order was correct and excellent.

Eat there frequently. Food is good and service is fast. Highly recommended it.

If I could give this whataburger negative stars, I would. Every single time we've been there since the place opened (which has only been a handful of times), we have either gotten terrible food, or the food was so bad, i've taken it back. The last time I took the food back (it's been multiple times) they forgot to put a hamburger patty on a simple regular whataburger (photo included)!! You read that right... FORGOT A HAMBURGER PATTY ON A FREAKING WHATABURGER!! How does that even happen?! When I took it back and showed them, they couldn't believe it either, and couldn't explain how it happened. They were very apologetic and accommodating, and they have been every time i've taken food back, but that's just not enough for me. I simply want decent food for the $30+ I spend there, but apparently that's just too much for them to handle. The burgers are always stale, luke warm or cold, and WAY too salty. Their fries are either cold and chalky, or limp and soggy. The gravy watery, the chicken hard & tough. The taquitos were the only thing we'd get from there since the burgerless whataburger fiasco, but the last time we got those, they tasted like someone dumped a salt shaker in each one. Even the drinks are terrible. Obviously no one keeps up with the syrup, or with anything else for that matter. It's always a party there. Every time I've gone it was social hour for the kids working. There's laughing and screaming, but very little working. Seems to me like the owners need a lesson on how to hire management/employees, or just how to hire in general. I have lived in Texas my entire life. Born, raised and currently live 7 miles from the hospital I was born in. Needless to say, I have been to my fair share of Whataburgers all over the state. This is hands down the absolute worst one i've ever been to. It's definitely the only one i've been to that is CONSISTENTLY awful. We had high hopes for this new Whataburger, but it's been nothing but terrible since the moment it opened. I will not, I repeat, WILL NOT go back. Ever. I've given them PLENTY of chances to prove me wrong and they have let me down every. single. time. Ya'll should be ashamed. UPDATE: My husband and I were up late this past weekend (May 6, 2018) working on our car, and nothing else was open. We were hungry, so we broke down and went to eat here. Since the last time we were here, i've contacted corporate. The general manager was very nice and apologetic and tried to make it up to us. She said that they were changing things up, so we figured maybe this time would be different. SURPRISE... It wasn't. We drove up to the drive thru window and the girl proceeded to tell us that they were out of ketchup, spicy ketchup, and ranch. KETCHUP. THEY WERE OUT OF FREAKING KETCHUP!! We just laughed. As usual, the fries were cold and hard, the taquitos had very little egg, and what egg was there was brown from being overcooked. At least it was edible this time though! As we were driving home we kept talking about how we have not had a single good experience at this location. NOT ONE since the moment it opened. It's almost unbelievable how BAD this Whataburger is on a consistent basis. I know I said never again before, but for real this time... NEVER AGAIN. You can keep the free meals you gave us to try to make up for the burgerless whataburger fiasco. The shame is on me this time though for giving them yet ANOTHER chance. I should've known better.