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May 8, 2018
Not only is this the second time they they have gotten my order wrong (5/1&5/8 the restroom is just nasty and it stinks and it smells beyond the restroom. The counter people really really need to have a better training to learn how to treat customers, a Dave's double is not the same as a Baconator and no onions and mustard means no onions or mustard since I'm allergic to them

Apr 22, 2018
Been there 3 times and every time our orders have been wrong, sent them and still wrong. Horrible customer service as well. We like Wendy's but the one in Big Spring we will not return to and advise everyone else the same.

May 1, 2018
Came to eat with my family and they were locking the doors it was 7:50 pm. We were taking down the corprate number when the lady opened and with a attitude said we are to short staffed to have the dining room open. she let us in and locked the doors behind us. Gave us attitudes trying to rush us on ordering and when we got our food none of the cheese was melted there was two tiny peices of lettuce on my wrap. Other people tried to come in and had to wait for them to unlock the door and wait to order. They left items out on there food and had to wait another 5 minutes to sit with there family to eat. They need more staff. And new staff with out attitudes.

Feb 4, 2018
The food was decent, like any other Wendy's. Despite the food, if I could give this particular Wendy's a lower rating, I would. The customer service was despicable. Our 'server' gladly talked to her co-workers while we waited for several minutes for our orders to be taken, I assume because we were the only customers in the store, we weren't important to her. After being blatantly rude to my husband, (slamming his cup down, yelling across the restaurant in a snide voice that his "order was ready, and acting extremely unpleasant) she ignored us for the rest of our meal. Several other customers came in and she was perfectly nice to them! I can't help but wonder if it is because he is a Hispanic man, and that is why she was being so terrible. I asked to see if he was in any way rude to her and deserved her uncanny manner, he didn't. That's my take and this Wendy's just lost our business.

Feb 18, 2018
Got the wrong order after waiting in line, pulled out and drove around, waited in line again, explained the error at the speaker box, got to the window, when I finally got my order, the young girl gave me a snotty you're welcome when I didn't say thanks right away. How rude, I was the one that made the mistake I guess. The only reason for the 2 stars is because when things are right it's good food.

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Tue:10 am - 12 am
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