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Wingstop

Name: Wingstop
Address: 1912 E Belt Line Rd, Carrollton, TX, 75006, US
Telephone: (214) 390-8600
Price range: $$$

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3.7 Google Review

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1912 E Belt Line Rd, Carrollton, Texas, 75006, United States

(214) 390-8600 order.wingstop.com/menu/wingstop-967-CARROLLTON-TX-75006?utm_source=google&utm_medium=distrib&utm_campaign=google-distrib

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Google Reviews

Refresh Reviews 3.7

Eddie Lopez

May 29, 2019

Ordered online and when I get to the store, they say there's no order for me. After a few minutes they don't say anything so I ask what's going on? They say they need to see my email order confirmation. I show them and they begin to fill the order. I ask them if the order is complete and they say yes. They don't apologize or anything and just say "Would you like an extra ranch for waiting"? REALLY??? I get home and find that the drinks are not here and the cajun fried corn is just plain fried corn. The entire time, the young female cashier has that ever present teenage "annoyed" look on her face. I call the store and speak to the manage. I tell her what happened and all she said is well you got most of the order so I'll give you some credit for your next order and proceeds to hang up. Outstanding customer service.......NOT!!! Avoid this location if you can.

tx4o

Apr 10, 2019

Honestly, not sure if this is going to make it to a real person or not, but my experience with Wingstop a last week was distasteful to say the least. While at a friends house I called Wingstop to place an order.... first time, not sure why... but I got hung up on. Second time, a young man answered and asked if I could be placed on hold, I said yes. I was on hold long enough (10min as the screen shot shows) to get to the restaurant and not ONE SINGLE person in there and five staff members standing around. I walked in and asked why was on hold when there is an empty restaurant and 5 employees standing here... A guy that identified himself as the shift leader (younger white male) said they were busy and he was sorry.. that’s inexcusable.. I let him know I had things to do and wanted my food prepared before I got to the restaurant. He gave me an attitude and walked to the back in the kitchen and laughed, I asked why he was laughing.. he stated “I don’t need this job.” By this time my friend who was there with my took those as fighting words, rightfully so... and I had to calm him down and tell the guy he has some nerve. I asked for another manager, they told me no one was there. The staff manager eventually did ask if we wanted him to take care of the food.. but it differently was a little too late... After his previous attitude and comments. I personally didn’t feel comfortable with anyone in there making my food at that time. Terrible experience and I’ll be leaving some google reviews... I’m not sure what the names of the guys were because no one had name tags on. I’ve been going to Wingstop for over 15yrs never experienced service this bad! This store needs a lot of work! To make matters even worse.. this happened over a week ago.. I’ve sent emails to the store gm.. called corporate 3x and still haven’t heard from a single soul. Says how much you care about your guest.

Rachel Lovato

Apr 25, 2019

Management here is a joke. SEEMS THEY TRAINING. I ALWAYS ORDER FROM HERE BECAUSE IT IS CLOSE TO MY JOB. TODAY I ORDERED AGAIN THEY FORGOT MY RANCH. so I called and was told ranch is extra. I UNDERSTAND BUT THEY GIVE YOU ONE WITH YR ORDER AND THEN IF U WANT EXTRA IT IS EXTRA. SO TELL ME WHICH ONE IS TRUE? IM SO DISAPPOINTED I WONT BE COMING HERE NO MORE! ALL THIS FOR RANCH . VERY RUDE.. THANK YOU.

Rob G

Mar 30, 2019

About half of the time it's a bad experience! My order has been messed up on a few occasions either wrong type of wings or not the correct count! Poor Customer Service. The Manager doesn't even apologize for errors they cause! There staff is constantly being changed! The only Positive is they are still offering a good amount of food with each order. I can't say the same for the Wingstop on Forest and Webb Chapel!*****Update I went back and had no issues for some time until here recently when getting some boneless wings which may not have been cooked all the way as they gave me stomach pains and diarrhea!!

Jesse Robinson

Apr 25, 2019

Great customer service and the food was very hot and fresh.

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Opening Hours

Mon:10:30 am - 12 am

Tue:10:30 am - 12 am

Wed:10:30 am - 12 am Today

Thu:10:30 am - 12 am

Fri:10:30 am - 12 am

Sat:10:30 am - 12 am