Uncle Julio's

There are a number of fantastic Mexican restaurants in the Grapevine area that provide great food, huge portions, and great service at reasonable prices. Unfortunately, Uncle Julio's is not in this group. However, if you are looking for "pretty ok" food at a premium price....then Uncle Julio's has what you're looking for! The appetizers are as expensive as entrees at most Mexican places, and the entrees range from "more expensive than you'd expect" all the way up to "are you kidding me?!?" Either way, you'll enjoy a leisurely meal regardless of how quickly you planned on actually leaving. Overall, bring your wallet and your patience...but don't bring a huge appetite.

We love this restaurant, however our experience last night was far from the typical experience we usually have! It was freezing cold, every table around was freezing! We sat for 10 minutes before having some take our drink order, they bring our frozen drinks to another table and take their complete order while the drinks are melting. Then 10 minutes later the rest of the drinks come with appetizer, another 15 minutes go by they decide to take our orders. When the food comes out they say 10 times in less than 2 seconds what the food is not even allowing time to answer who it is, then pretty much threw it at each of us! The food runner threw my moms plate so fast a piece of chicken fell off, they threw my husbands so fast and jerked his hand away he hit my husband in the eye, and did NOT apologize! Food was excellent as always but the service was absolutely horrible! We received zero refills on drinks, even after asking multiple times. Then as we’re leaving the restaurant, I’m guiding my blind husbands who walks with a blind cane, and the same in a hurry food runner, knocks into me almost knocking both of us down and didn’t utter a word of excuse me or sorry! Will not return, will make the extra drive to a better Uncle Julio’s!

Y’all, this place was a mess. As I walked in with my family of 10 the greeter asked “How many?” I said 10. He then rolled his eyes and asked if I made a reservation. I explained that I did not but that we are in no rush. (The place was empty!) He then stated “ OKAY then I guess we will push tables together, if you would have made a reservation I would have had this done.” Again I stated we were in no rush. I understand we have a big family. As we are being seated a family of 3 was served and they got up and left after stating “ I have been waiting for 30 minuets for my food and this isn’t my order.” We did get what we ordered but only got checked on once. I will never be back to any uncle Julio’s. Worst 1st experience ever!

I want to start this comment out by saying this is one of the worst dining experiences I have encountered. We arrived for dinner on 3/30 around 6:45pm. We were seated about 10 minutes later and that is where the positive experience ceased. Our waitress showed up for our initial drink order and then everything after that initial encounter we had to initiate to get service. It took about 20 minutes to get our initial drink order and waters we had asked for when we submitted our initial drink order. We then asked for new chips because all of ours was crumbs and it never arrived (however other tables around us received chips). When we asked our waitress (whom I am fairly positive was under the influence of something) she responded in a manner such as "Oh I am sorry they were making hot chips because they were all crumbs!). This is while people around us were served. During this time the waitress has taken our order (after we had to ask her to after about 30-45 min of being there). Then after waiting another 30-45 minutes and not receiving our order we had to ASK the waitress the status of our order - to which she responded "Oh you haven't received your food??). When clearly if she looked at the table OR had checked on us regularly would have figured out. She goes and checks on our order and when she returns she all various excuses to why our order wasn't entered! After taking or order for the second time, my husband asks for his to go while the rest are so hungry we decide to eat there even after horrendous service. When the food arrives, my husbands order isn't packaged to go and our friends didn't get tortillas with their fajitas. Yet again, we had to ask for them after 10 minutes. During one of these encounters, we call the manager over and explain our experience.. He doesn't seem to really care that the service has been awful but does offer to "take some of it off our tab"?? When it comes to to pay our bill my husband and mine bill has most of our food removed but our friends don't have anything taken off. It took calling the manager over again and 2 more times for their bill to be taken care of. This whole experience took a little over 2 hours! I was appalled by the lack of service and lack of management. I am in a management position and the main concern when a customer has feedback or a complaint is to make it right and provide empathy to their situation. This manager did neither. As I stated earlier, this is one of the worst dining experiences I have ever had and will not be returning to this establishment.

The best place ever! I have been going there for years now, and every time I've been, the food is always hot, and fully cooked to my liking. The atmosphere is great, with the wait staff, open patio to sit at, just a wonderful experience. Kudos to Uncle Julio's and ALL his employees! Keep up the good work!