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Pizza Hut

Pizza Hut

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2.8 Google Review
712 W. Pipeline Rd, Hurst, Texas, 76053, United States
(817) 282-6633 www.pizzahut.com
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Google Reviews

Refresh Reviews 2.8


Feb 18, 2018
First time I've decided to go out of my way to leave a 1 star review. Took 2 hours for two mediums to come, expected delivery time was 30 minutes late, delivery instructions were not followed, pizzas were pretty much cold when they arrived, very very unevenly cut, and one of them was very doughy, definitely not cooked all the way. You could also tell they were sloppily put together. The pepperoni pizza with only one side of the pizza having pineapples had pineapples just thrown all over it pretty much. I ate a slice of the uncooked one before realizing what the problem was. Ended up just throwing the entire thing away and sent an email to corporate. I would have called the store about it but the only thing they got right was the order, everything else they failed at. I have a hard time believing that level of failure is anything but negligence. (After submitting this post I've read through a lot of the reviews and this seems to not be an isolated incident. I'm glad I did not bother calling them. )

Feb 20, 2018
Ordered online and it said that my order would be delivered to me in 71-81 minuets. It’s 1oclock on a Tuesday, and I am less than a mile away so you would think it wouldn’t take that long. I called the store to find out why it would take so long, and no answer. I called 4 more times within a 20 minuet time period, still no answers. An hour later, I call again and, miraculously, someone answers. I ask for the manager and am put on hold for 5 minutes. When I ask why my order is taking so long, the manager says “Have you considered that we are swamped?” Well have you considered that that’s not my problem? Absolutely no customer service. Screw this location, I’ll be taking my business elsewhere. My pizza better be hot.

Feb 20, 2018
I was on hold for fifteen minutes. I came to pick up my small order and waiting over half an hour after it should have been ready because when I got there they had not even started. Another lady there had been waiting for almost an hour and had children waiting on her. I asked for a refund and I had to wait ten minutes while the manager, Joseph, was on a smoke break. All the employees were working hard and fast, while the manager ducked around. He told me that their wings were the exact same as wing stop and even explained exactly how they make it. How this man is employed I don’t know. I won’t be returning.

Jan 3, 2018
Good food good service. The manager on duty Joseph and one of his staff members Chris made sure I was satisfied with my order. Great guys. Keep them both as they are an asset to this store.

Feb 16, 2018
On more than one occasion I’ve placed my order only to receive completely wrong items. Each time I’ve called I am told, “we didn’t have that item or we were out of stock”. I get that stores run out. What’s not cool is that they could have called and gov me the option to either take what they have or refuse and receive a refund. They’re also never apologetic about it when you call.

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Opening Hours

Mon:10:30 am - 11 pm
Tue:10:30 am - 11 pm
Wed:10:30 am - 11 pm
Thu:10:30 am - 11 pm
Sat:10:30 am - 12 am

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