Hartz Chicken Buffet Restaurant

We ordered a 20 piece family meal and all of the sides on the food bar were eithee old or all gone! The lady from the back comes up to refill the white gravy and I see a long piece of blond hair in the gravy 🤢. I immediately got my money back and told the manager that it is very unsanitary for people with long hair not to have on hair nets when working with food. This place is ridiculous!

The all you can eat buffet offerings are quite good. They have a nice selection of sides (veggies and starches); and a good variety of fried chicken parts, including gizzards and livers. The fried catfish fillets are a delicious additional offering. The deserts include bread pudding, banana pudding, and peach cobbler. The food is fresh and delicious. The restaurant interior is comfortable and clean. The prices a very reasonable. A nice quiet dining experience.

Yummy food at a fair price, and the service is very quick on their feet!

I really hate to write a bad review, my family and I actually loved Hartz chicken and have been eating there at least once a week since the location in Huntsville opened. However, last week my family was threatened and insulted while trying to enjoy their meal. My mother has a serious medical conditions and has to visit the Huntsville 1 to 2 times a week to visit her doctors, she is normally joined by my father and my 20 months old son, who loves Hartz. On arrival to the Hartz restaurant my mother paid for herself, she let the cashier know my son was 20 months old, the cashier let her know that my son was free because he is under 2 years old, at which time my father let the cashier know that he would NOT be eating because he had been have some problems with his digestion, however he would be helping my son feed himself. The cashier said that was fine, as I said before my parents go to this location at least once a week. My parents sit do as usual my mom is eating and my Dad is assisting my 20 month old son. Before giving my son a bite of food, that was too hot for a small child, my Dad put to his mouth to cool it down a bit. At this time one of the work who were refilling the steam table, and monitoring the dining area seen him doing this and instantly reported back to another employee that my Dad was eating and he did not pay to eat. At which time my family was approached by two employees that told them they had to pay or leave. My father told him he was not eat just cooling my sons food so he could eat, my father offered to pay for my son because he is a big eater, he is 30 pounds, and they processed to tell him that he was lying and that they have him on video eating. My father to them to watch their video because he was not eating. They then became tell my family that they must leave because they did not pay, this is all going on in the middle of the dining area of the restaurant, my parents where then told the police would be called if they did not leave. My parents are both, elderly my mom has had two strokes and can barely walk, at this point she was so upset she was having trouble breathing. My father told them they were more than welcome to call the police and have the police review the video tape to prove his innocence. At which time my parents decided that they should leave and eat somewhere else. I'm sure it goes without says that my family will never return to Hartz Chicken again. I think it would be wise to employ people with respect and who understand true customer service, people who understand before make accusations and threatening an elderly couple and their 20 month old grandson the right move would be to first view the video tape, gather all necessary evidence, and call local law enforcement to handle the situation and not to embarrass, and threaten customers in the middle of a dining area in front of other customers.

Food is good not real hot decent selection