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Wendy's

Name: Wendy's
Address: 122 E 1230 N St, Provo, UT, 84604, US
Telephone: (801) 377-8063
Price range: $$$

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3.7 Google Review

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122 E 1230 N St, Provo, Utah, 84604, United States

(801) 377-8063 www.wendys.com/?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search

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Refresh Reviews 3.7

Dallin Baker

May 15, 2018

This was the worst experience I have ever had at a Wendy’s. When we arrived, the line was long and almost out the door. It was also very slow moving. When we got to the front of the line, the cashier left the register and began to take over another employee’s job. That employee stood back and did nothing because she was fine without the cashier helping. The cashier also didn’t wash his hands between leaving the register and handling food. We watched his hands come in contact with a guest’s fries. After a couple of minutes of not being helped or addresses, the cashier then said he would be with us soon. A few minutes later he finally came to take our order. We then go to get our drinks. Both of the Freestyle machines had the maintenance light on, and they were both out of a large portion of their syrups. Around the drink station, there was sticky soda on the floor with no hazard sign. We found a table that was fairly clean, but as we looked around, the lobby of the seating area and underneath the tables had quite a bit of trash. Then my wife went to use the bathroom. The small trash can for tampons and pads was full, there was trash on the floor, and not only was the paper towel dispenser empty, but the old roll for it was sitting on the counter. Every trash can in the eating areas and near the exit were filled to the top. I work in Dining Services, and I could not have been more unimpressed with the customer service, lack of cleaning, and lack of guest-focused work that took place today.

Jonathan Hansen

Apr 20, 2018

I mean I work there so I'm kinda bias. I love the 4 for 4. Triples make me drool. But the best smell in the world to me is the strawberry lemonade. But in all honesty: I love it here but sometimes I just want a pizza.

Aaron Cyro

Apr 20, 2018

I would rate 0 stars if I could. Service was slow, the place was severely understaffed, and the manager Dave was extremely confrontational in a passive-aggressive way not only with the employees, but the customers. The manager in question, Dave, is extremely anti-Mormon and is very rude to any Mormon staff members and customers. (Which I presume happens quite often due to being right next to BYU Provo) During my stay, I overheard an argument between said manager and an employee, who I will keep anonymous (that particular employee was extremely polite and quick to resolve any issue to the best of their ability). The employee was upset about being scheduled on a day they had asked off well over 2 months in advance, in their words it was for an out of state charity event. They were also upset about being scheduled for closing shift on a separate day, which they mentioned they legally could not work that late due to being an minor. The manager's response was, and I quote, "Well we can't always get what we want, *can* we?" the tone the manager used sounded almost as though they were talking down to someone they despised. I am very disappointed in the general manager Dave. He should be fired for his actions. The other staff members were angels though. Long story short, very slow, extremely understaffed, great customer service from crew members, abusive general manager. Would not recommend; in fact, I would tell people to avoid this place. If anyone that is working there reads this, find a better job. That man you have to deal with isn't worth it.

Hill Billy

May 11, 2018

Took forever just to take my order then after waiting 30 min... Or So it felt like. Paid $10.12 .For a two dollar double stack fries and a drink. Never thought I'd say it, but Wendy's beats McDicks in worst service

Matthew Hamilton

Feb 10, 2018

This location gets pretty busy due to its location which is to be expected. However, it'd be nice if they had more staff on hand to make the lines go quicker as many of their customers (myself included) are going before or in between classes and don't have much time to waste. Quality wise it's the same as other Wendy's which is surprisingly good for fast food.

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Opening Hours

Mon:10 am - 1 am

Tue:10 am - 1 am

Wed:10 am - 1 am

Thu:10 am - 1 am Today

Fri:10 am - 1 am

Sat:10 am - 1 am