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Smashburger

Smashburger

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3.5 Google Review
1500-E Cornerside Blvd, Vienna, Virginia, 22182, United States
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Google Reviews

Refresh Reviews 3.5


May 1, 2018
WORST CUSTOMER SERVICE EVER! I placed an order for my burger online due to not having a lot of time for lunch. Issue #1 occurred when online ordering payment service was down. Decided to continue with order and pay at location thinking online orders were given priority. Issue #2 occurred when I got to the location and went to Order Pick Up area and waited for someone, anyone to notice that I was standing there. Five minutes later, someone finally asked what I wanted. That is when issue #3 occurred, I let her know that I was picking up and online order. She told me that since I still had to pay I had to stand in line and went back to what she was doing and ignored anything I said back to her. Now since I did not feel like making a scene I got in the line behind people who still had to order. Issue #4 occurred when I got up to the counter and the cashier just walked away from the counter. No explanation, no I'll be right back, nothing. Issue #5 occured when I was finally picking up my order and it included a bottled coke, so I asked where it was, and the employee rudely pointed in a direction. So I asked again where I could find it - I finally got words out of her, it was over by the register. So no where in the process of paying for my order was I told to grab my coke at all. AND the employee was rude about it, like it was my fault. I have never been treated so poorly/rudely as a customer in all my life. Hence the review. If an one of these things were to occur it would not have been a big deal. However, they all occurred. I should have been able to walk in and out of this location in less than 3 minutes. Instead, I spent 15+ minutes that I did not have dealing with rude employees. Also, this review did not include the almost inedible food. Needless to say, unless there is a dramatic change to this location I will not be returning.

May 7, 2018
Awesome burgers! Love the fountain drinks they have there as it has cane sugar used there. Very natural and authentic. Served like a traditional restaurant. Great service!

Apr 6, 2018
Should have left after standing in line for 15 min because no one was taking orders. Another customer said "they are too busy and aren't taking orders". Finally took order, burger burned on edges, onion straws too salty to eat, fries were good.. Then cashier had the nerve to ask me to give all 5s in an online survey!! Won't be back.

May 2, 2018
The burgers tasted great but a bit pricey when compared with other fast food restaurants.

Jan 10, 2018
The burger was perfectly well done. I got the regular burger and it was definitely worth the price and appetite. Great customer service.

INDUSTRY BLOGS

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Whisky Wonders: An Expedition Across Regions

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There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

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Opening Hours

Mon:10:30 am - 9:30 pm
Tue:10:30 am - 9:30 pm
Wed:10:30 am - 9:30 pm
Thu:10:30 am - 9:30 pm
Fri:10:30 am - 10 pm Today
Sat:10:30 am - 10 pm

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