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Pizza Hut

Pizza Hut

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2.6 Google Review
7251 S 76th St, Franklin, Wisconsin, 53132, United States
(414) 448-0700 www.pizzahut.com
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Google Reviews

Refresh Reviews 2.6


May 16, 2018
Placed an order online and was given a 60-75 minute delivery time. After 90 minutes I called and was told my order was not in their system. The person I spoke with told me that sometime they don't get those orders. I think the system should be fixed so such things can't happen. To the representative's credit, he did give me a $10 credit after I cancelled the order.

Feb 3, 2018
Ordered a pizza online with a 55 min delivery time. No problem I understand. Order arrives much later than 55 minutes. No apology. My stuffed crust was not even hot so I had to warm it in the microwave. My wife’s pizza was cold as well and the cheese was burnt black in areas. Seemed to me the pizza was delivered without being in the “oven” they advertise. Pretty sad experience...nobody out pizza’s the Hut(🙄)

Feb 2, 2018
Always order using the app, 99% made right and always ready for pickup in 10-15 minutes! I've ordered from this 76th street location 100 times and 99 of them were perfect, the other time is was missing only 1 of the 5 toppings (No big deal). I normally would not 5-star a takeout pizza place, but felt the other reviews were overly harsh that I gave it five to raise the average.

Dec 20, 2017
We had planned on a pizza to work for a co-workers birthday where several employees punched out at the time we were told it would arrive. It was 35 minutes late and the order was placed at 11:37 the pizza still hadn't arrived at 1 pm as stated in the email. The pizza was cancelled at 1:20. It arrived at 1:33 when everyone was starving and back to work and angry..the store couldn't contact the delivery driver because he has no phone.. (who in their right mind has NO way to contact their drivers??) the delivery driver was very rude and snotty when he arrived. We sent the order back. I called and spoke with a "manager" named Michelle and she told us that there were 5 orders before us( had we known that we would've ordered elsewhere) she said the delivery time had changed..(we were never notified). She didn't seem to care at all that several people were inconvenienced and didn't offer any type of condolences or peace offer for future services. She said we need to call earlier next time. So people should call 3 hours in advance???This was an aweful experience and the staff is extremely rude. They definitely need to hire new people that know how to deal with guests!!!! We will never order there again.

Jan 22, 2018
I would give this place negative stars if I could. My roommate and I have given this place MULTIPLE chances to get it together. The first time we ordered, it took 2 hours to get our food and it arrived cold. The second time it took forever to get our food and they forgot the wings we ordered. A few times after that it was over 40 minutes late. And the last time, it was an hour and a half late. The app said my pizza had been delivered. I called, irate, and the manager said that her delivery guy said he knocked and no one was home. I was in the livingroom the whole time and would have heard the knock. She then said that we didn't have an apartment number on the order- lie again, it was there. It was on the order receipt I got. The lady sounded annoyed and said they'd resend the food. When the delivery guy got here he admitted he just didn't see the apartment number because we had a wreath over it. I just rolled my eyes and called back to complain about the delivery guy that was obviously too incompetent to even deliver our food. The manager told me shed give me credit to get a free pizza and wings. I called back today to get my free pizza and wings and, surprise, no credit. I'm done ordering from this location. They need new management and employees.

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Opening Hours

Tue:11 am - 11 pm

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