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KFC

KFC

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3.2 Google Review
N1667 County Road W, Merrill, Wisconsin, 54452, United States
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Refresh Reviews 3.2


Mar 12, 2018
Got it to go 1.5 hour drive home family started to eat chicken it was very dry - old. I fed it to my dog. I called and spoke to management, he told me bring the chicken back. I told him I was 1.5 hours drive away. He told me to stop by next time your in the area and he was going to replace didnt have to bring chicken back due to the driving distance. you drive by 1 week later, stop and a different manager said I needed to bring the chicken back before he would replace it. I stated to the person the dilemma I had run into. He didn't replace my meal. Word to the wise, check your food immediately after you leave the drive through. Very disappointing.

May 8, 2018
It's been about 5 or 6 years since I last ate at Kentucky Fried Chicken, and after today's meal, I'm thinking it might be another 5+ years. I've been seeing the ads for the extra crispy Nashville spicy chicken , which looked good, so I thought I would try it. It seemed to be a simple plan, it wasn't, this store didn't have any kind of extra crispy chicken, but in their defense, they said the device that makes this type of chicken was broken. They asked if they could substitute their regular chicken for the extra crispy, what could I say except yes, I was hungery, I had already paid (it wasn't until after I paid that they told me they didn't have what I had ordered), and for that, I hold them responsible, they could have told me before I paid that they didn't have any extra crispy available, I would have left, which is probably why they didn't mention this until after I paid. I ordered three pieces of chicken, I got three very small pieces (a leg & two theighs) of what I figured must have been a bantum chicken (about the size of a Roadrunner). If they would have thrown in an extra piece of this tiny bird or given me a breast rather than a second theigh, I might have felt a little better for not getting the extra crispy that I ordered & wanted, but no! This turned me off to KFC, but mostly to this particular store, I will more than likely never go back to this location. I should have stuck to Subway, where I can see what I'm getting.

Dec 27, 2017
Great food but terrible service! I don’t think I’ve ever been here and got my order correct. They always forget something or give you the wrong items. Usually a long wait even for simple small orders. Have had to wait for orders and even then they’ll forget something. Ordered a bowl, they forgot the fork to eat it! Ordered chicken and biscuits, they forget the biscuits. Ordered chicken with BBQ sauce, they forget the BBQ sauce. Just seems like the quality control here is non-existent. Once I ordered a 3 piece tender instead of 6 and the lady gave it to me for free because she didn’t know how to adjust the price on the register lol.

Dec 7, 2017
If I could give a negative star I would. This place needs a do- over. Training, food safety, and competent management. No food, unsanitary eating while preparing your food, tables filthy, crew socializing,while management hides in the office.... There is no direction.. Just a circus! What a joke. I'm done with this location!

Aug 1, 2017
I love KFC, but this location is awful. Service is so slow. They're always out of whatever it is I order. Then they say it will be a 10 minute wait and after waiting they then say it will be longer. My average wait is 45 minutes. I have gone to this location several times. I always wait and many times they have screwed up the order on top of waiting. I've even asked for manager and he never comes forward. Many of the staff are rude too. Like they're doing you a favor. This location needs better management and employees need to be trained better. They are the faces of this company. Very sad that this continues to be a problem. So unless you have an hour to wait, I'd choose another location. Always check your order before leaving too. I order a 20$ fill (8 PC's chicken meal), which isn't a large order either.

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Opening Hours

Mon:7 am - 11 pm
Tue:7 am - 11 pm
Wed:7 am - 11 pm Today
Thu:7 am - 11 pm
Sat:7 am - 3 am

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