Neptune Wonton Noodle - Restaurant - Burnaby, BC - VerView
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Neptune Wonton Noodle

Neptune Wonton Noodle

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3.0 Google Review
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4405 Central Blvd, Burnaby, British Columbia, V5H 4M3, Canada
(778) 379-0639
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Google Reviews

Refresh Reviews 3.0
May 13, 2019
Worst experience at a restaurant. On Mother's Day too. From the moment we walked in I asked for a table for two and was left hanging as they let in 4 other two tops before seating us. I don't want to pull the discrimination card but it was clearly happening. The host then offered to seat us in a "private area" not knowing it was just the bar which was closed off to the public. It was filthy, no sunlight and we were isolated from the public. None of the tables were bussed and we were ignored for the next 30 minutes. My mom and I were starving at this point so I left the bar to go hand in my order and was yelled at for trying to hand it in. The waitress then just threw the menu back on the table without saying anything or making eye contact. Food then later came in and they were missing two dishes. It's not hard to read an order since you should just be looking for check marks so I don't know how you can mess up. Our plates were dirty and our tea pot was chipped and sharp. Our first few dishes were good however our soup was served lukewarm. I work in the service industry and I've never felt more disrespected at a restaurant in my life. Get your service standards together. Thank you guys(only the back of house staff)! Happy Mother's Day! Edit: A few hours later I get food poisoning.
May 28, 2019
The service was bad and the food was just mediocre. During our visit, we had to ask for literally everything, from refilling the teapot to changing the bone plates. I was paying by credit card and the lady who handed me the credit card machine set the arrow to 15% when the lowest tip option was pre-set at 12% on the machine. What a joke! I thought it was only a bad experience. We went back on a different day weeks later and it wasn't even busy at the time during our visit. The service was slow and negligible. The same thing happened when I paid by credit card. I wasn't sure if it was the same lady or not, but when the credit card machine handed to me, the arrow was once again set to 15% instead of giving the customer an option to select the tip %. I will never go back to this place.
Mar 26, 2019
I like this location of Neptune better than the others. Everything about it is bit more polished than the other locations. Maybe it's a newer location and in a newly renovated Station Square that gives it a shine-appeal. Food quality is well above-par, large portions, moderate pricing, and service has been also matched this level. We parked underground and had it not been for our baby stroller it could be easy to access from any one of the elevators. Good for casual dining or with large groups. Very informal setting and can get quite loud during busy time. IMO not ideal for business meetings with important points to cover.
Mar 1, 2019
Had eaten dinner here twice. Delicious and tasty dishes especially fish maw with crab meat soup, but overpriced for small portions except fried rice. Nice and neat place. Good service. Note that there is a 25 cent charge per take out container. Updated. The 3 main courses of king crab were incredibly delicious at good reasonable price. My family and I were very satisfied.
Apr 19, 2019
Excellent food, super quick dim sum service. Great place to gather for lunch, and definitely authentic cuisine! Delicious offerings!

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Opening Hours

Mon:10 am - 1 am Today
Tue:10 am - 1 am
Wed:10 am - 1 am
Thu:10 am - 1 am
Fri:10 am - 1 am
Sat:10 am - 1 am