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Kelseys Original Roadhouse

Name: Kelseys Original Roadhouse
Address: Burlington, ON, L7M 5B4, CA
Telephone: (905) 335-2051
Price range: $$$

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2.8 Google Review

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Burlington, Ontario, L7M 5B4, Canada

(905) 335-2051 www.kelseys.ca

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Refresh Reviews 2.8

P S

May 13, 2018

This place is a joke! Food is horrible, experience is horrible, and service is unsatisfactory! The bartender looked like and acted like she was on drugs, constantly sniffing her nose....This is not a place to take your children, family or friends.

Bryan Payne

Apr 14, 2018

My complaint is about the management policy at this location. I've come to this location often and many times there is a shift change and the waiter or waitress comes up and says they are leaving and would like me to close out my bill so they can get their tip. I've done it and then it seems no one else serves us after. I did ask one of the people waiting on us once if this was common practice at Kelseys and was told only this location. Needless to say I've stopped going. Whoever the owners are they are very short sighted in that they lost me as a customer because of a short-sighted policy. Their policy is an aweful customer experience and the employees apologize and I can see it puts them in an uncomfortable position just to ask. I don't need to be a rocket scientist to realize there has to be tension between management practices and employees. I usually spend around $75 - $100 per visit and haven't been there in about 4 months and used to go 2 - 3 times a month. Now I don't because of that policy. They've easily lost about $500 of my business in that time. My recommendation to the owners is I would stop that policy, it makes your customers very uncomfortable and a horrible experience. I'm assuming other customers feel like I do. Not to mention if I was an employee I'd think this is a poor policy considering no other Kelseys or most other restaurants I go to do this. I'm actually surprised that Kelseys head office allows this. Anyways I hope you stop this policy and have been meaning to write this for some time to help the owners understand that their policy is a very poor customer experience.

Tina Marie

Oct 24, 2017

After eating healthy all week, we like to treat ourselves Friday evenings. Our go-to treat is usually burger and fries, so we were thrilled when we discovered Kelsey's burgers last year. We had eaten at Kelsey's hundreds of times in our lives, but had never tried the build-your-own-burgers until last year. We were really impressed. They are our favourite restaurant burgers next to Burger's Priest, which unfortunately is not very close by. The burgers at Kelsey's are expensive (in our opinion) once we get the toppings we want, so it would be awesome if the fries were worth the price of the burger and side. But we can't stand the fries (both regular and sweet potato). It's really a shame because back in the day Kelsey's had amazing fries! These ones are thick, starchy, dry, and not flavourful. The sweet potato ones taste frozen and are limp. Furthermore, we aren't thrilled with the staff and they have screwed up our orders on multiple occasions. Will we go back? Yes, simply based on the fact that the burgers are amazing. But if we find a restaurant with equal or better burgers that also has amazing fries, then we won't set foot in Kelsey's again. Side note - we really like the renovation and new design. Very welcoming.

Tim Hingston

Apr 7, 2018

One Star is too high. My worst restaurant experience ever. Waitress/bartender should never be in customer service. I appreciated being able to get a restaurant item on a menu that expires tomorrow - even if it is far too salty to eat.(I finished because i was hungry and didn't know if anyone was coming back - I taste the salt now... ) I don't appreciate having someone else's dirty dishes dumped on the bar beside me. I don't appreciate being served an obviously under poured beer. I don't appreciate never having my empty glass cleared. I don't appreciate being second to the delivery companies. I don't appreciate hearing people complaining about the beer and made to feel like it is their fault. I don't appreciate someone from another table having to wait with cold food and a manager not showing. I don't appreciate being rudely snapped at when all I asked for was the bill so that I could get out. I don't appreciate when someone was complaining about the service, the answer was another drink... I used to think it was my local Kelsey's... Now I wonder if it is systemic. AVOID!

Nick Frisby

Mar 16, 2018

Decent prices and food is just okay. Service has been pretty good. Overall just an average dining option.

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Opening Hours

Mon:11 am - 11 pm

Tue:11 am - 11 pm

Wed:11 am - 11 pm

Thu:11 am - 11 pm

Fri:11 am - 11 pm

Sat:11 am - 11 pm Today