Osmow’s Grill

I like to eat at Osmows when I have a chance. Went to this place with my girlfriend a while ago. It has parking and outside tables on summer. It's small inside, but the crew is very nice, polite and kind. There were kinda many people when I went and they were busy, still, the crew was very nice and smiling and talking and making jokes with the customers. I really had a good experience there and I would definitely come back and recommend.

Chicken on the rock please! Best I've tried yet. It's chicken on rice topped with herb sauce and spicy spicy... very spicy hot sauce. Also, there's that line for pickup only. I waited for 10' until the kitchen staff told me that there is a different line for ordering... lesson learned :)... look up toward the ceiling, you'll see a little sign saying "order here".

Get the Philly cheese steak here. Little bit longer wait but worth it. Always full of flavour and is cooked perfectly. Best Osmow's about. Staff are always friendly also. Love it here

This shouldn’t even get a star, but the professionalism of the manager is really admirable. I called ahead and placed an order, they asked how long I would be and I said 20 minutes. The child (and I say child because this girl acted in no way like an adult) said “well it takes 10 minutes to make so be here in 10 minutes”.... uhhh okay why not just start it in 10 minutes then? Whatever. I rush over and pay, my order isn’t ready. After waiting an additional 15 minutes and watching customers who came in after I arrived receive their food before I did, I went up while my partner (who eventually came to make a separate order because of how long it was taking) was ordering. I mentioned that it’s now been 35 minutes since calling to order. She just snickers and says “okay” in a ‘what do you want me to do about it’ attitude. She turns to her coworker and is mimicking my voice and demeanour to one of her coworkers and laughing at me. I called her out on it and she acted as if she had no idea what I was talking about, despite other customers and workers seeing it. I proceeded to yell at her about how inappropriate that was and stormed out, without my food. I was sitting in my car waiting for my partner to return with the food when the manager came out to apologize profusely, said they were going to make everything fresh for me and my partner, and again, apologized. And though they will never be receiving my business again, I greatly appreciated his professionalism. When my partner returned, he informed me that the guy who was making the food (and the one the cashier was making fun of me to) informed my partner that she never told him to make the food, and that if I hadn’t said something, I probably would’ve never received it, despite having paid. I strongly hope this child learned a lesson about how not to treat a customer. This was absolutely horrendous customer service and I will be absolutely appalled if I ever return and she is still working there.

Very friendly and professional staff. Shawarma was really tasty. Good amount of parking space for customers. Reasonable dining space for inside sitting as compare to some other locations. Good experience so far.