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Dairy Queen

Dairy Queen

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3.8 Google Review
2036 Robertson Rd, Ottawa, Ontario, K2H 5Y8, Canada
(613) 721-1396 www.dairyqueen.ca
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Google Reviews

Refresh Reviews 3.8


Feb 20, 2018
Bell's Corners Dairy Queen is the best in the city. The staff are great. Their hot food is always served fresh and very hot. Excellent fries and chicken strips and the gravy is really tasty. You can tell they do their jobs well because in the summer there's always a line up for ice cream. Our bathroom scales can attest to how good it is. LOL!

Dec 19, 2017
The food at the Bells Corners location is always hot, fresh, and tasty, and the prices are great! The staff is a whole different story though. The customer service at this location is abysmal. When you go through the drive through, they hand you your food without saying a word. Nothing. Not even "hi". As a customer, that feels like you are wasting their time. I like the chicken strips that Dairy Queen serves. Last time that I ordered them, the girl taking the order immediately said "(big sigh) You know those take 10 minutes to make. You should really order something else.". Really?!? The manager or owner at this location needs to do a clean sweep of their staff, and start over. Even if they had to close for 2 weeks to hire new staff, they would be better off in the long run, because the staff is turning people off of this place for good. They are losing way more money long term, than they would lose by closing for a couple of weeks to hire and train new staff.

May 14, 2018
SLOWEST DRIVE THRU EVER!!. The staff are very slow in the head and extremly rude .it's almost as if im an incovinence for them to serve me ??? Did you forget it's the customers that pay your wages and keep the store open??? DUUUUHHHHH ?!?!?!?! never going back ever again and would recomend everyone to stay away as well . Dried old food dont waste your money here.

May 2, 2018
I LOVE THIS DQ...they always have chocolate no matter what day of the year it is and they have twist too !!! cant beat that !...Also i love mint oreo blizzards and they still have it !!! Plus its the cleanest DQ in town.

Oct 31, 2017
Over the course of the 2017 year, I've visited this location numerous times. As of August, I have ceased my dining at this establishment, due to a number of reasons. I would highly recommend staying away from this location, as it appears to have a 'less than adequate' respect for its customers, almost a disdain. For my final visit, it was the last straw. To begin, more often than not, the service is exceedingly slow to get through the line. If there are more than 3 people in line, you are presented with at least a 10 to 15 minute wait, more often than not, as they are slow to register an order. Upon reaching the representative, you are presented with a person who clearly doesn't want to work, or has already emotionally checked out for the day. They listlessly take your order, and often forget to provide you with a drink cup, or any other accessories, prior to simply walking away when you transaction is still processing. Often, they have forgotten to activate the keypad for debit and credit transactions, leaving me to wait for them to return, before I can pay for my order. When you finally have your order registered, the processing time takes an abysmally long time. As many in this area take roughly 30 minutes for break, to lose 20 minutes, simply waiting for your order not to be ready yet, is atrocious. More often than not, I have been forced to refund my order, simply because, and I suspect, they have forgotten they took an order. They have a very misunderstood concept of how orders are meant to work, often not working on or delivering an eat in, or take out order, prior to a drive through order, even if you arrived first, you will often take a back seat, no pun intended, to the drive through customer, receiving your order after them. Upon refunds, there is no apology for the wait, regardless of how kind you are to them, even without a fuss on your end, you receive the most distasteful of looks, as if it is your fault the order was not ready, and simply no acknowledgement of their error. So, here I sit, informing you, that there are many other better and customer oriented establishments that would gladly take your business, and serve you as if they want to keep you there. My recommendation: Shut this location down.

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Opening Hours

Mon:10 am - 10 pm
Tue:10 am - 10 pm
Wed:10 am - 10 pm
Thu:10 am - 10 pm
Fri:10 am - 10 pm
Sat:10 am - 10 pm

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