I bought a Stromboli and bit into it and it was ice cold in the middle and luke warm on the outside. The staff very nicely offered to reheat it. When I bit into it the second time, it was nicely hot on the outside but still cold in the middle. They offered to reheat it a third time, but I was short on time and couldn’t wait. I asked for a refund and the owner told me they can’t do refunds as all refunds have to come from head office. He began ranting and yelling and drawing a crowd. It was to the point where people in the food court took out phones and were filming him. So I ended up leaving without any food or my money back. As it’s Sunday, I have to wait until tomorrow to call head office for my money back. Very sad about that. This was my first experience at Sbarro. Perhaps other locations are much better, but I wouldn’t try here again.