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Swiss Chalet Rotisserie & Grill

Swiss Chalet Rotisserie & Grill

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3.5 Google Review
7359 Woodbine Ave, Markham, Ontario, L3R 1A7, Canada
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Refresh Reviews 3.5


Apr 24, 2018
Under-cooked chicken.... I've eaten here a few times with no issues - the food is usually delicious. However, ordered delivery from here last week and I ordered the regular chicken meal (rotisserie) as well as some plain chicken wings. The rotisserie chicken was delicious as usual, however the chicken wings were under-cooked and disgusting. They were thrown away. Chicken should be fully cooked before being sent out for delivery. I didn't have time to be calling in complaints or driving to restaurants to return food - however after filling out a quick survey the manager e-mailed me basically saying "thanks for the information.. here's a $15 credit which expires in 60-days". It should be noted that the wings cost nearly that much to begin with... so needless to say this is an empty gesture considering I could've gotten sick from the under-cooked chicken.

Apr 11, 2018
My chicken wasn't well done as I prefer. When I told them I like it well done the manager said she could put it in the grill. That is not what well done means! Well done means the chicken had cooked a little longer on the rotisserie. The chicken was not very tender either on my last visit.

Mar 12, 2018
Ordered meals for eight people, four orders were wrong but two people dealt with it. The other two (four year old twins) have anaphylaxis to tree nuts, peanuts, milk, and egg and their food was packaged with allergens in contact (roll and fries were touching the quarter chicken). When we called to request a new, safe meal, the restaurant manager was angry with us and refused to make it right without an argument with the call centre, who went to bat for us. The store manager demanded the meal back (which is fine since the children can't eat it anyway!!), so we've been forced to drive to a different restaurant to find a safe meal. Six of us have eaten, while two still await a proper meal that won't potentially cause an allergic reaction.

Mar 22, 2018
Would you believe ... on a Saturday evening they ran out of dark meat, romaine salad used for making Caesar salads and organic Millstreet beer. Two kids with us ordered Mac and Cheese and they only brought one order saying they ran out! Service was much slower than usual, even worse with young hungry kids around. Talk about an off night. Asked for the manager but they never came. Instead, the server was very apologetic and the manager gave a discount off the bill, and deducted the second Mac & cheese, of course. Will think twice about going to this location again. Bad management? We felt so bad for the staff.

Apr 21, 2018
Went here for late lunch. Not our best Swiss Chalet experience. Not only were the chicken and ribs dry dry dry and the wings burnt but the ribs my son ordered had a piece of metal in the rib meat which my son almost swallowed! The kitchen manager explained that it was from the kitchen grill cleaning brush. So fortunate not to have to visit tbe Emergency room today.

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Opening Hours

Mon:11 am - 10 pm
Tue:11 am - 10 pm Open Today
Wed:11 am - 10 pm
Thu:11 am - 10 pm
Fri:11 am - 10 pm
Sat:11 am - 10 pm

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