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Jack In The Box

Jack In The Box

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3.6 Google Review
1232 W Baseline Rd, Mesa, Arizona, 85202, United States
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Refresh Reviews 3.6


Feb 13, 2018
My fiance was here two nights ago and I am disgusted at the service he received, he went through the drive thru to order the new box they have and once he got to the front to get his food the SHIFT MANAGER mentioned how busy they were and understaffed and kept huffing and puffing. A few seconds later he DROPPED my fiance's burger on the floor and tried to walk around the corner to pretend he didn't do it. My fiance opened the bag and the wrapping WAS OPENED and there was HAIR inside it. I was disgusted at this point already.. On top of that he ordered curly fries and it came with two curly fries and the rest were COLD regular fries. The drink had 5 ice cubes (LITERALLY) and the soda was FLAT. My fiance immediately went inside furious to get a new burger. They didn't offer a refund or even an apology. The man actually laughed when he was told this happened and said "sure" when my fiance explained what had just happened. I reported this location and with be sending a letter to corporate today. I AM DISGUSTED. AWFUL CUSTOMER SERVICE AND NO MANNERS AND DECENCY. NASTY. Sending my letter over to corporate today because I have NEVER been so sickened by a restaurant in my life.

Mar 22, 2018
If you like Jack in the box or just to get the food you order come on down to this one. Great staff

Nov 6, 2017
Came in wanting a lunch with my son. The woman taking orders was prompt but after that thongs fell apart. Being sold items they claimed to have but then didn't. It's a struggle to get the napkins or ketchup filled. Gentleman washing the floors with no sign causing you to slip everywhere. The food tasted horrible. Even the fries were bad. You could tell they were made in dirty oil.

Mar 3, 2018
Always can count on them .same good food sense I was a little girl. Love the fact the same good tatst always.

Mar 12, 2018
Cashier didn't speak English. Not "had trouble with the language" or "struggling at a new job", but literally did not speak a word of English. Took 3 attempts and a manager's assistance to get our order in. Still didn't get what we ordered.

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