BJ's Restaurant & Brewhouse

Normally I love this place, I’ve been coming here since I was a little kid and always loved the food and desserts. But I came in here last time and was helped by Teddi R, she come up to my friend and I and right as we ordered waters her mood changed, like she expected us to be broke teenagers that can’t leave a good tip or afford soda, when in reality I just don’t like soda. But after this point in our dinner we had NO service. The restaurant was empty so she had no excuse like “it was busy” or something. She came and just dropped off our food and didn’t talk to or look at us. Then after about 20 minutes we were done eating, and bored sitting there, she finally noticed and picked up our plates asking “can I take these?”. She never asked us how the food was or check on us. After all of this we paid and left, she never thanked us or anything like that. Now tonight I came back with my girlfriend and got seated in her section. From the start I warned my girlfriend that it was probably gonna be terrible. We waited at least like 7 minutes before she came up and introduced herself. Teddi then asked what we wanted to drink, a water and a tea. Because we had waited so long she also took our food order. We then waited and she brought our drinks, she quickly dropped them off without saying anything. After this we had an expo bring us our food about 10 minutes apart, my girlfriend got the soup and salad combo so I get that hers would be faster, but seriously a 10 minutes gap?!? After my food can by another expo, I at and the food was good as always. But Teddi would never have know this because she never asked, she walked passed us, and I counted, 6 times before she came back because our plates were cleared and out napkins were on the table. She then asked if we had saved any room for dessert and we ordered a pizza cookie. It came out by another expo and we ate. After we had cleared that she came back and dropped off the tab without saying anything about the food. I paid and she never said anything to us as we left. Normally I don’t leave reviews but 2 times in a row at a place I love going and this same server is doing the same stuff. She is terrible at her job.

A wonderful place for anything from a romantic night out to a family outing or a group celebration. The menu offered such a variety of options, it was hard to choose just one entree. I loved that the waiter asked if it was our 1st time visiting (it was). He then took time to fully explain the wide variety of drinks, appetizers and entrees. The food was very flavorful and cooked to perfection. 5 stars for service, variety of options and quality of food and drink. (My cocktail was great as well!)

We have been to many BJ's for meals and the one in Mesa multiple times. It has always been a good one and this time was no exception. My wife tried the Spicy Chicken with Noodles and liked it. I had one of my standards here, the Bacon Guacamole Deluxe Burger and it is was perfect. The service was solid and we would come again.

The service was horrible. Our waitress did not listen. We told her we would order our dinner after the appetizer came out. We could not get her attention until after we finished the wings. She was very good at ignoring us. When the spaghetti came out, the sauce was not the same as previous visits and we had asked for extra, but there was barely any sauce on it and what there was, was watery. The manager did not seem to care that we were unhappy.

We go here at least twice a week and it's pretty surprising, especially with the width and breadth of their menu, how consistently good they are. I have them make substitutions in things like the ziti with fish instead of the various other meats. They seem to be more than willing to cooperate. Good food at a fair price.