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Pei Wei

Pei Wei

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3.6 Google Review
20022 N 67th Ave #Suite 100, Glendale, Arizona, 85308, United States
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Google Reviews

Refresh Reviews 3.6


Mar 13, 2018
I love this place and have been here many times throughout the years. Up until today, I would give this place a five star review, however, three days in a row they have been terrible. First day, we order our food and after waiting 30 minutes, we are told it will be another 20-25. The manager gave us a refund and we left. It was the first time this happened so I considered it a fluke. Second day I come back and after waiting in line for 20 minutes, we got to the register and was told the wait for food is 35-40 minutes. We said no thanks and left. Today I still craved it, so decided to call and check about wait times and maybe just order to go. After being on hold for 15 minutes, I hung up and attempted to order online. The website crashed so I tried calling again. After another 12 minutes on hold, I tried online again and it worked (but couldn’t find my rewards account that I use all the time). It said the food would be done at 12:43. I showed up at 12:48 and was told it would be at least another 20 minutes. Completely unacceptable. One star for all of the issues but the food is still great which is the reason for a second star.

May 26, 2018
Wei Better Orange Chicken was tasty. Asked for and received extra sauce. Wi-Fi was nice. I arrived after 8:00PM and the dining area was dirty. A lot of debris on the floor. Worker was cleaning tables and removing dishes and silverware.

May 30, 2018
This place would get no stars if that was an option. Our doctor's are partial to the food here and we call this place at least twice a month to order food. They keep us on hold to order for twenty minutes at a time. Sometimes they simply do not answer and we have to go somewhere else. Today that was the case. We will not be using this location anymore. Terrible customer service.

May 30, 2018
Orders never on time..they rarely answer phones..online orders make you wait a long time. Walk in to order is a joke. Always out of this or out of that. Need every register going. Manager that i have seen a few times now should not berate the staff in front of customers

May 8, 2018
Online your hours say 1045. I was picking up lunch for 3 teachers. You didnt open your doors until 11am. And your employees were flat out rude when I questioned what time you open.. now 3 teachers did not get their lunch on their "limited lunch time" due to not opening at 1045. We would have planned something else had we known.. frankly we will be planning other restaurants in the area because of your rude employees! #Disgusted!

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Opening Hours

Mon:10:45 am - 9:30 pm Open Today
Tue:10:45 am - 9:30 pm
Wed:10:45 am - 9:30 pm
Thu:10:45 am - 9:30 pm
Fri:11 am - 10 pm
Sat:11 am - 10 pm