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Pizza Hut

Pizza Hut

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3.3 Google Review
14763 W Cactus Rd ##120, Surprise, Arizona, 85379, United States
(623) 975-1877 www.pizzahut.com
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Google Reviews

Refresh Reviews 3.3


Feb 9, 2018
This location has horrible customer service. I ordered pizza that was sent to the wrong address. After the order was out for delivery for 30 minutes I called and they tried to tell me I put the wrong address in (Later looked at the confirmation and it was indeed the right address) The manager (Corey) continued to say there's nothing he can do about it and would not remake my pizza and wings. He sent them to me COLD. When I got my order it was cold and incorrect. I asked for extra sauce on both pizza's and they were extremely dry with little to no sauce. I called only to have them constantly answer and put the phone down so I could obviously hang up. I could hear everything in the background. I like 2 minutes away so I drove there with the phone still on the line. I asked for Corey and he supposedly went on a delivery. I let them know that whoever answered that phone and could clearly see my caller ID answered the call and sat it down. All customers could hear the phone call as my voice echoed through my speaker phone. I proceeded to get a refund as this was the second mistake they made tonight while trying to say it was my mistake. They also tried to ignore the phone call which is what brought me to the point to get a refund. I order here all the time and I was going to bite the bullet but to get disrespected is too much. I'm also a computer science major so I understand technology quite well and I doubled checked my confirmation to make sure I did not indeed change my primary address. Worst national pizza day ever.

Apr 19, 2018
Ordered pizza tonight, went and picked it up came home to what do you know..... soggy pizza. I live 8 mins away from pizza hut there is no excuse for this to happen. About 2 weeks ago I had ordered carryout and it showed up to my house in the form of slop. Called them and all they had to say was "oh, well I'm sorry, do you want a new pizza or what??" It's sad to experience this type of service twice in a row.

Apr 2, 2018
Super nice, knowledgeable guy waited on us, food was really good..

Apr 29, 2018
Good pizza and staff. No bathroom

Dec 4, 2017
It was great. Ive been going here with my son . everything is fresh and taste amazing Now I take my all family there. Love it!!!!

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Opening Hours

Mon:10:30 am - 11 pm Open Today
Tue:10:30 am - 11 pm
Wed:10:30 am - 11 pm
Thu:10:30 am - 11 pm
Sat:10:30 am - 12 am