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Chipotle Mexican Grill

Chipotle Mexican Grill

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4.1 Google Review
1411 S Power Rd #Suite 103, Mesa, Arizona, 85206, United States
(480) 807-0477 www.chipotle.com
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Google Reviews

Refresh Reviews 4.1


Mar 23, 2018
I hate being negative, but it has been 2 times that they have forgotten to put my chips in my order. I understand it is also my fault for not paying much attention. Today I went in to get lunch and they replaced my bag of chip that they didn't give me on Tuesday (I believe) and the chips are all burnt. I think I'm giving up on chipotle now.

May 7, 2018
I’m sorry chipotle (this location) but I’ve always came to this location and two nights ago I was not happy with my service and I have contacted corporate about it. I order online ALOT probably about 5 times in a month for this location. I accidently ordered 3 sides of guacamole and I only wanted 2. I called the store to let them know that I only wanted two and if I could get my money back. The cashier girl was so rude I don’t know why but something about her attitude did not feel right. She told me on the phone that I needed to contact corporate which is fine but she didn’t need to have a bad attitude about it so I asked for the manager and the girl says “fine” so she tells the manager and I can hear her say “they aren’t listening to what I’m saying and they want to talk to you” and I hear the manager say “why do they need to talk to me?” Umm excuse me ? You’re a manager and I’m a customer providing you business that’s why. So she gets on the phone and tells me the same thing which is a little more nice but still not happy so I then tell her “I don’t like the way your employee handled my question” and she says “well it’s true you do need to go through corporate to get your money back and that it isn’t under my control we won’t make you the third guacamole but you still need to go through corporate” and I then said so if you don’t make me my 3rd guacamole I’m left paying for something I don’t have because corporate decides if they want to give me my money back and she says yes then hangs up. So I get to the chipotle and the guy comes up and I tell him I just want my 3rd guacamole because I didn’t know it was going to be a hassle and the girl that was making the food tells the guy “really” and rolls her eyes. I will never be coming back to this location and to the cashier girl and assistant manager working May 3rd I hope you learn how to handle customer service a little bit better.

May 15, 2018
Quick and clean.... you have your say what goes in the food

Mar 31, 2018
Waited 15 min, 2nd person in line, 20 ppl working, no one helped ,long line formed and had to leave

Mar 26, 2018
Food is always amazing but the staff is ehhh

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Opening Hours

Mon:10:45 am - 10 pm Open Today
Tue:10:45 am - 10 pm
Wed:10:45 am - 10 pm
Thu:10:45 am - 10 pm
Fri:10:45 am - 10 pm
Sat:10:45 am - 10 pm