Worse experience EVER!! I'll just get the good out right now, and that was our server Ray. On to the worse dining experience!!!! We show up for lunch at approximately 11:20am, only to be met by nobody, so we proceeded to seat OURSELVES in the bar area. Short time later a manager came to our table (later identified as the GM) and told us that our 4yr old child wasn't allowed to dine in the bar area because corporate policy states nobody under 21 allowed in bar area. So as she forced us to move and lead us to the the dining room, she very rudely slapped the sign stating nobody under 21 allowed. I immediately felt like she embarrassed me because I was more worried about feeding the kid then reading signs on the wall so I got pissed and quite frankly should have left then but didn't. Anyway, so the GM sits us in a section knowing damn well no server was even in the building yet to serve us, but never once offered to get us drinks started while we wait so we sat parched until our server Ray arrived at work. After FINALLY placing a drink order and upon delivery the drinks fell off the tray, which prolonged getting drinks even longer. Drinks arrive and we order food. Never got the broccoli we ordered, got fries when we ordered onion rings, took the onion rings a long time to come out. I might not ever dine at a Red Robin again. I've been in the restaurant business going on 15yrs and this experience blew my mind. The table next to us had an even worse experience. The only time we spoke with a manager (Just happened to be the GM) is when she was moving and belittling us all at the same time. Never again will we dine with Jennifer Dallas and her confused staff. I'll make sure this spreads to all my industry friends. You might make fun of other people, but not me and my family. Im Ashamed you run a restaurant you are clueless.
