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El Pollo Loco

El Pollo Loco

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3.7 Google Review
4102 E Thomas Rd, Phoenix, Arizona, 85018, United States
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Google Reviews

Refresh Reviews 3.7


Jan 2, 2018
This is by far the worst location of any big chain restaurant that I’ve ever had the misfortune of going to! I always end up waiting for at least 4 to 5 minuets for service when I go inside, and of course I mean I’m waiting 4 to 5 minuets when no one else is in line but me. They’ll ether not acknowledge my presence and carry on their conversations or they keep cleaning up the dining area and won’t even be bothered with taking my order until they feel like it. Until it’s convenient for them to do so as supposed to stopping what they were doing and taking care of their customers. I mean that’s what customer service is all about right? I rarely go here and the only reason that I do go here at all is because it’s so close to where I work. But tonight was the worst transgression in all of El Pollo Loco history! These idiots actually made me a double chicken bowl without any chicken!!! Can you believe that!!!! How stupid can you really be?!!! I know you work at a fast food place so everyone already has low expectations of you, but that doesn’t mean you have to prove them right time and time again :/

May 27, 2018
Service was good, friendly. But I had a chicken bowl and I think the advacado was going bad. Sick for 2 days afterward. Just don't order anything with advacado and ypu shpuld be good.

Apr 19, 2018
I want to love this place but always so inconsistent. Sometimes great. Sometimes meh.

Mar 16, 2018
Other locations have been much nicer. Also didn't like the fact that they wanted to charge extra for creamy cilantro sauce 👎

Apr 19, 2018
Good service much better than average food

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Opening Hours

Mon:10 am - 10 pm
Tue:10 am - 10 pm
Wed:10 am - 10 pm
Thu:10 am - 10 pm
Fri:10 am - 11 pm
Sat:10 am - 11 pm