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Liaison Restaurant + Lounge

Name: Liaison Restaurant + Lounge
Address: 1638 N Las Palmas Ave, Los Angeles, CA, 90028, US
Telephone: (310) 984-6666
Price range: $$$

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3.9 Google Review

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1638 N Las Palmas Ave, Los Angeles, California, 90028, United States

(310) 984-6666 www.liaisonla.com

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Google Reviews

Refresh Reviews 3.9

Brittney Hayashi

Feb 20, 2018

4.5 stars?!?!?! This place deserves 0 stars! But since there isn’t an option for that I will settle for 1 star! Rated solely on service…. Why? We weren’t given the opportunity to view the venue, try the drinks/food, enjoy the club or experience the service! This past Friday was my friend’s birthday and she made a reservation 12 days before. Most places will do a follow up call to confirm the details of large parties, but crickets…. Her e-confirmation didn’t even come until the day of….. We show up on time at 9 PM and couldn’t find the entrance, so we asked the parking attendant who shared that he believed the venue was closed. He said that he didn’t see any employees show up for work. A few days prior to Friday, my friend called their contact # listed online to confirm the details and was always sent straight to voicemail. Day of the event, she still was sent to a voicemail. On a Friday night, do you know hard it is to find a venue last minute to accommodate a party of 12?! We ended up going to Next Door Lounge (shout out for being so accommodating). I wouldn’t waste my time making reservations or even giving them my business….

Sara Miller

May 3, 2018

Because Google Reviews won't allow me to respond directly to the owner, I am responding here. Hello, I appreciate your response. However, your response is exactly what the issue is. The issue is that Liaison has become 100% focused on profit and there is zero customer service in any of your personal interactions, emails, and responses on social media. An issue was brought to your attention when you had nine guests at your lounge who were referred to you by a promoter. We had reserved a $300 punch bowl and you could have easily allowed us to sit at the table we were promised. Instead of taking steps to resolve the issue, you told us, "If the promoter doesn't show, the girls can't come." Secondly, your staff was extremely rude with your customers, and thirdly, you had no response in dealing with the promoter so that this does not arise in the future. The real issue is that all you are concerned about is money and you have no concern for customer service at all. The fact that you deleted our conversations on IG, blocked me, and now are having your Event Manager, Sarah Hoston write Yelp reviews only reiterates my point.

Jennifer Lynne Jorgenson

Dec 27, 2017

I was here for a holiday party, and it was breathtaking! There is a huge bar right as you walk in, an open retractable ceiling, and a gorgeous back patio. The service was excellent as well. One of the cocktail waitresses passing food remembered me and my food allergies. She was attentive in finding me and helping me find some finger food for me to eat. Great service!

Anastasia Min

May 13, 2018

Cool huge venue. Nice people and cool mothers day party with sambal dancers

Sara Miller

May 2, 2018

I first came to Liaison when it opened about a year and a half ago and it seems that ever since it began hosting its "Instagram worthy" Sunday brunch, its customer service has become nonexistent. Our party of nine girls reserved a table and punch bowl for Liaison's Sunday Brunch through their VIP Promoter, Kris Moreno. Upon our arrival, Liaison's doorman, Daniel, told us that Kris was on his way and that our table would be ready "in about 20 minutes." When Kris had still not arrived 45 minutes later, we told Daniel, who responded with, "I know you girls are used to getting what you want, but I don't have time for this." The owner also did not care that her own promoter stood us up or that their own doorman lied to us about our table. My friend's birthday was ruined and her response was, "Kris works throughout LA and Orange County and we cannot hold him accountable." So be sure to come here with your friends if you'd like to be treated as insignificant and be in a bad mood the rest of the day. This establishment is just a sad version of LAVO Brunch - but with horrible customer service and equally bad class!

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