AGREE...DO NOT EAT HERE. We have tried over and over to get the meal and experience you should have for the exorbitant prices they charge. The food has gone way down hill. If you are sending the lobster tail back because it's over cooked on more then one occasion, something is completely off and disconnected with the chef and the staff at Duane's. The Italian restaurant next to the hotel is a complete joke. And after having the cafeteria (had better food at a cafeteria~!) food at the so-called Christmas buffet which was disgusting, I can honestly say we will never eat at any establishment associated with the hotel. You can get much better food at the sandwhich shop near by. And as long as I'm venting. We were there on a very hot day last year and we had to point out how miserable and dangerous it was for the beautiful macaws they display out front. They had no toys, no foraging toys, no food and the water was filthy. While one of the managers has supposedly taken care of those issues I shudder to think of how the birds are now. They need more physical and mental stimulation Mission Inn. Mattresses are uncomfortable, the noise from the seedy Hideaway bar across the street, (we have been woken up on two different occasions in the middle of the night from the debacle that is The Hideaway.) lack luster spa services, etc...have my husband and I thinking Kelly Roberts needs to stop spending on plastic surgery and put some money into the hotel and it's restaurants. The patrons of The Mission Inn deserve so much better. Oh and I just now figured out the name for Duane's. Duane Roberts....your restaurant SUCKS. It's so sad because now when we think of a weekend getaway and the Mission Inn comes to mind the first word is "Meh." Let's go somewhere else.
