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El Pollo Loco

El Pollo Loco

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3.6 Google Review
2720 Canyon Springs Pkwy, Riverside, California, 92507, United States
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Google Reviews

Refresh Reviews 3.6


May 16, 2018
Rudest service you will get anywhere and it happens every time I come here. I put up with it because my mom likes the low cal options and food is good but it was the last visit I just had that made me do my very first Google review. They have enough time and friendliness to talk and laugh with each other but not enough to say hello or treat you like a paying customer. Let me mention I have a LOT of patience with people and always speak kindly and enthusiastically to people who serve me. I can't be the only one who has experienced this lol.

Dec 24, 2017
I’m so upset and disappointed...and I’m feeling really sick and I chipped my tooth while I found a weird thing in my salad that was covered with chicken and lettuce, I never really paid attention before I take a bite. The most disgusting thing I did in my life I threw up everything right away and I thank God that I never choked on that piece of plastic . And very worried that maybe it can happen to a child or anybody they would’ve choked. It looked like a blue rubber inside the plastic piece. I can honestly say that was one of my worst day ever. I usually don’t like to leave bad reviews on yelp but this one is really disgusting. they got me really sick and that was a waste of $40 to spend and honestly the customer service wasn’t great I was standing in line and the cashier seemed like she doesn’t want to work every customer walks to her the first thing she says was “anything you going to order it’s going to take 25 to 30 minutes” which basically seemed like don’t eat here!!! some of the people left because they don’t want to wait And some stayed. I feel like I did the wrong choice in my life to stop and eat there. Worst decision. Never going back.

May 20, 2018
Great Mexican food, the best tortilla soup. We eat there about twice a week. Love it!

May 17, 2018
I spent like 45 min here. From like 7pm to 7:42 And the sauces were setting on the counter the hall time. . I odered my food they were setting there i got my food and they were setting then then i put it together and realised that the sauces were setting there. After i ate like 4 green sauces and pico . the chicken was good so i could not come plan much but still it grossed me out . it keeps getting worse every time i go :'( .

Apr 16, 2018
Good, clean friendly staff. When will you offer vegan choices? Asking for a friend

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Opening Hours

Mon:9:30 am - 11 pm
Tue:9:30 am - 11 pm
Wed:9:30 am - 11 pm
Thu:9:30 am - 11 pm
Fri:9:30 am - 11 pm
Sat:9:30 am - 11 pm Open Today