Pizza Hut

Had to put in order online to get discount standing inside Pizza hut. I think is crazy. If you know about the discount, why don't they just give it to too. Pizza is good. Corporate needs to make better choices about punishing us with higher pricing for impulse buying. I was driving by and thought hey I will grab that 2 medium pizza special only to find out it would be $30 because I didn't order online.

This is the closest Pizza Hut to my house. I stopped by with about 30minutes to spare, I had been running errands and had to be at work within the hour..i went in to order with my mother and left 3 kids in the car since it was pouring rain. I asked how long to make an order (since I was pressed for time) woman replied 10-15min I thought Perfect! I proceded to order the special and an additional pepperoni with pineapple pizza (the only kind of pizza our kids will ever eat) my mom and I split the order the women got so confused giving us wrong change twice then finally figured it out the third time. My mom went to wait in the car with the kids. My order took about 20min which was still great timing I get in the car ready to leave (by this time my youngest 3 year old getting impatient) and my mom looks at the pizza we received and she says “this has ham”. I think ohhhhh great and we can’t just pick it off without all the cheese coming with it .. I take the pizza back in (I’m not even mad, we all make mistakes) and I tell the same woman that took our order there’s a mistake I ordered pepperoni and pineapple and received ham and pineapple, I don’t have time to wait for another pizza can i just have my money back for this pizza the rest of the order is fine. She then proceeded to tell me “you said ham and pineapple, I repeated the order, we don’t do refunds”and pointed to a printed sign on the wall, at this point my anger went from 0 to 100 in a matter of a second because not only was she lying when she said she repeated the order she was now placing the blame on me. (I would never order Ham , we don’t eat ham don’t like ham therefore would never order it which is why I always specify PEPPERONI & pineapple.i just can’t stress that enough )I replied I understand u do not do refunds but this was not my mistake this was yours the pizza is untouched I have my kids in the car and I can’t wait for another. She offered me credit at this point I’m thinking I don’t want credit because I’m NEVER coming back to this Pizza Hut. I asked for management she said she was the manager, so I asked for corporates number and to be made the pizza. I then took my kids out of the car explained to my mom what happened. And called the corporate number the woman was extremely nice and concerned about my bad experience she was apologetic and said she would contact(email) the person In charge of this Pizza Hut and I would be contacted within 3 days about my refund. Mind you I was only asking to be refunded the one pizza that was $19.69 not my whole order which was $45.80 (because of this woman over the phone I will still be a Pizza Hut customers but never again will buy from this Franklin location.) It’s been 6 days and I’ve yet to be contacted in regards to this incident, I was late to work that day, and I’m greatly appalled with this experience at this Pizza Hut location.

The pan super supreme is my fave. I love that they take eat.

Good food, but could be better. Really fast service

Worse place ever I called to order and I waited for an hour, I called to find out what happened with my order the person who answered was really rude, I checked my bank account and they took my money out, they told me never received any order but they did took 50 dollars from my account. I strongly don’t recommend this location.