Oh how disappointed I am. So I've ordered online feom subway plenty of times and never had any problems. I usually order from a different location, but since I would be on that side of town, I decided to order from this location. The order was supposed to be ready at 11:33am, but I didn't get here till 12 noon, the order still wasn't ready. After waiting in line, I let the worker know I was there for an online order pick up. She began to argue with me, telling me that they didn't have any online orders, and that I had the wrong store and that there's no way for her to check or make sure it's paid for. She was arguing with me, the customer, in front of other guests and employees. She didn't check to see if there was any orders or ask her manager. I informed her that I had the receipt for the online order and that it was paid for and she still didn't care and argued. At this time, the manager from the gas station side, came over and asked for my information, I showed her my emailed receipt. She was able to pull up and print out my order that was paid for, and it wad made by another manager at subway that came out. I am completely disgusted and offended by the behavior of the subway store employee, her name is Stephanie. She was absolutely disgusting and rude and doesn't know what customer service means. She needs to be retrained on how to deal with customers because before you argue with them, you need to make sure you're right. All she had to do was check to see if I was telling the truth, which I was instead of arguing with a paying customer, if it wasn't for me, she wouldn't have a job. I will be posting this review on all of my social media sites and filing a complaint with subway across the board. I am highly offended and I usually never leave complaints but the extremely poor customer non-service that Stephanie offered had to be documented.
