The Library Restaurant & Pub

My husband and I used to come here quite regularly. In fact, over the course of the last year, we have brought at least 15 new people into the restaurant for different gatherings. We love supporting a local, small business and love the food. However, the inconsistency in the quality of service has kept us away most recently. Our first bad encounter, I failed to even take notes on because it was the first bad experience. Our server, who was in her mid thirties, had never opened a bottle of wine and I actually had to open it for her. Since we were with a larger group, we sat out in the dining room. However, this is a restaurant AND pub. Every server who is 21 or older should know how to open a bottle of wine. This was slightly embarrassing as we had four other first time guests with us to celebrate a birthday. Again, it was the first negative experience, so we let it go. The second time happened on October 31, 2017. I had stopped in to pick up an order of wings that I had called in. I waited in the lobby area and chatted with the hostess being that I had arrived earlier than the time they had projected for pickup. After about 15 minutes of waiting, she went to check on the order. At this point, she realized that the kitchen staff was unaware of an order of wings to go. After asking around, we figured out that it was the older, male manager who was preparing for a party later that evening upstairs who had gotten busy and forgotten to place the order. Working in the food service industry in the past, I told them I understood as they both apologized immensely. Since I had already paid for the wings while waiting, the manager took the receipt back to his office and was going to cancel this transaction to allow me to be refunded for waiting twice as long. He failed to ever cancel this transaction. YET AGAIN, we excused this because we are loyal customers and were trying to be understanding of the fact that they were having a party that evening. The third time was what "broke the camel's back" as they say. This encounter occurred on February 8, 2018. Being that I work out of town right now, I had driven nearly two hours home from work to surprise my husband and take him out to our "favorite" local restaurant. On this particular day, we had Amanda as our server. Long story short, we waited an hour and a half to receive our food. Although our appetizers came out on time, we sat and watched as many of those at bar (who arrived long after us) received their food. I had to flag Amanda down multiple times in which she gave us every excuse under the sun ..... the food was getting ready to come out soon, there was an issue placing the order in the computer as it gave an error and she thought it had gone through but didn't (She claims this happens often and has reported to management.), the stuffed salmon takes the longest to cook on the menu (We knew this wasn't true as it's your prime rib.), and lastly she threw the chef under the bus stating he always underestimates the wait time. We SHOULD have just paid for our appetizers and drinks and just left; however, she kept promising it was getting ready to come out so we asked to just have the order packaged to take home at that point. We SHOULD have looked in the box, as when we arrived home, our stuffed salmon was burned so badly it was black. We were in such a hurry to get home knowing we had wasted so much time already, we failed to look in the bag. The worst experience as a customer is to feel as though you are being given excuse after excuse and lied to, but to wait more than double what it normally takes when we were already pressed for time, AND THEN get home and our food was burnt crisp, this ruined our opinion of the restaurant as a whole. I have attached photos for reference. Look, we love your restaurant. The food is awesome. We appreciate and utilize the Loyal Rewards program. The ambiance is perfect. But you don't invest enough into your service. Loyal customers can only put up with so much before they just stop coming. We have not been back since this last experience.

FOOD and service were amazing. Mathew was our server and was more than willing to keep us happy. They were even willing to open this outside patio and bring my mother a different chair. She is recovering from a broken neck and the staff were so happy to help. The food was out of this world. Little pricey but you definitely get what you pay for. Will be back without a doubt.

The food was great! Service was a bit on the slow side (waiting for drinks, bread, etc.) but no issues with the order itself. Considering the type of restaurant, the Library is, I felt over-dressed and was simply wearing professional business attire! The host was very accommodating when we asked to tour the upstairs - very knowledgeable, too! My husband and I will definitely return... and I'm considering the private dining area upstairs for his upcoming milestone birthday party!

Was in Indy for three weeks and The Library was across the street..ate there 5 times and never disappointed. From steak, chicken, pasta, it was all wonderful. Service was top-notch, reasonable pricing and the food was hot each time. The beef tenderloin salad was a 2 time order and it was great both times. Go!!!

Chose this place as it was close to our hotel. Showed up 50 min before closing, and were told no problem, come on in! Had great service, everything we ordered was very good! Phenomenal prime rib, and the beef tips with spinach, wine, Gorgonzola and pasta was delicious! Kids ordered the filet and the grilled shrimp. The style / ambiance of the restaurant was amazing too! Definitely worth a visit if you're looking for a nice place to enjoy dinner.