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Max & Erma's

Max & Erma's

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2.7 Google Review
3087 Terminal Dr #Terminal 3 – Concourse B, Hebron, Kentucky, 41048, United States
(859) 767-1985 www.maxandermas.com
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Google Reviews

Refresh Reviews 2.7


Mar 20, 2018
Been here twice so far, once on a uneventful Tuesday and a busy Friday. Service wasn't exactly the fastest but good enough. Food was great both times. Only reason why I'm rating a 4 than a 5 is that it's not that gem you can find once in awhile at the airports. It's certainly better than McD's, staff is friendly, food is decent, bar is full service, it has a comfortable atmosphere. You cant ask for more when you have an hour or so to kill before your flight.

May 7, 2018
Sat for about ten minutes without even being able to put a drink order in. A waitress came over 5 minutes in and said she'd be right back. Not worth checking out, just go to Outback. The place was absolutely dead as well, so being busy wasn't an excuse.

Apr 10, 2018
Like so many other posts, it’s the service that is severely lacking. After standing at the hostess station for an extended period of time without anyone showing, I went to the bar and asked to seat myself. An eternity then spent waiting for anyone to come take an order. At least the food was fast but then again it was only nachos and fries. So here I sit another 20 minutes with my empty glass and no check. At least I have enough uninterrupted time to get this review typed.

May 18, 2018
The place needs a good cleaning. The service is shown the food was hot fresh and delicious however my sons burger was pink and we ask for well done.

Mar 8, 2018
After experiencing Max and Erma's at the Cincinnati Airport and reading the reviews, they appear to have a bit of a Jekyll and Hyde thing going on. We definitely got Hyde. As we walked up to the hostess stand, we were given a dirty look by the employee there, who then stomped off. After waiting for a while, we were approached by another employee who said "don't we want to go to the bar?". It was really full and I declined. She got mad and said it would be a while and left us standing there. The dining room was half full. After a server dropped off food to another table and apologized for wait, we left and went to Chick-fil-A.

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Opening Hours

Mon:11 am - 12 am Today
Tue:11 am - 12 am
Wed:11 am - 12 am
Thu:11 am - 12 am
Fri:11 am - 12 am
Sat:11 am - 1 am