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Ernie's Pizza & Restaurant

Ernie's Pizza & Restaurant

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4.2 Google Review
1618 Cottman Ave, Philadelphia, Pennsylvania, 19111, United States
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Google Reviews

Refresh Reviews 4.2


Mar 9, 2018
In 25 years of working restaurant delivery and management for various establishments in Northeast Philadelphia I have never seen such deplorable Service as was delivered to my house tonight. A cheese Hoagie order chips and Fries were ordered for delivery. The order took approximately 90 minutes to deliver. While I was still a Friday night and some weather-related issues could affect delivery times the end result was the French fries were cold upon delivery. My wife refuse them they were returned to the restaurant. She called the restaurant and was told she would be credited a free order of fries in the future. She was not refunded her order at all but was told that she could use the credit of the return fries on a future order. I called Ernie's to be told that the only options available were to refund the order have a new set of fries sent back out or a credit to be issued for a future order. I said where is the accommodation for the inconvenience with that? 90 minute late deliveries should have something coming back to the customer whether it's free food or refunded order and then something extra added as a matter of apology for the extremely late delivery time. I was told that's all we are going to do pretty much take it or leave it Again I have worked this business in for over 25 years of my life and I've never seen service of this nature given to a customer before. I would highly recommend that you never order a delivery knowing that your solution for an inconvenience will be to get nothing in return except where to spend the money that was already spent. A putrid example of how to handle customer service exist at Ernie's

May 5, 2018
Best Pizza in Philly! Ingredients are fresh and top notch. Been going here for 5+ years, it's just as good as the first time. Also, their Chicken Parm, Garlic Bread, Wings are extraordinary. ....

Apr 24, 2018
Nice neighborhood pizza shop with about 12 boots that you can eat in. The food was reasonably priced and well prepared I enjoyed my visit and will return again

Apr 25, 2018
I love this place! I don't really care for the pizza. But man, do they have one mean buffalo chicken cheesesteak! Would eat again and again.

Apr 24, 2018
Me and this place go waaaay back. Sitting across from northeast highschool, this little yet cozy pizza spot has all you need and more to enjoy an afternoon or evening with good food, kind faces and overall delightful "pizza place" atmosphere. The cheesesteak meat quality has seen better days in the past ill admit, but they sure make up for it with some of the best pizza in the northeast with hand crafted specialty pizza sauce, as well as a chicken parm sandwich on a 1 foot roll that is, quite frankly, incomparable to the alternative. The owner Tom is a geniune guy whos deepest concern lays with the customers and production quality. Definitely a must stop if your ever in the Roosevelt mall area or passing thru cottman avenue on your way to burholme. After 5 ask for angelo. He'll make sure your order is fine tuned. 👍 enjoy.

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Opening Hours

Mon:10 am - 11 pm
Tue:10 am - 11 pm
Wed:10 am - 11 pm
Thu:10 am - 11 pm
Sat:10 am - 12 am Today

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