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Google Reviews

Refresh Reviews 3.9


Apr 25, 2018
One of my favorite restaurants. Very clean & the food is always hot, fresh & delicious. I consider it a treat whenever I know that I'm going there. The staff is usually very nice & pleasant. They are almost always packed especially on Saturday. That just tells me that they are popular & well liked...

May 4, 2018
After being put on hold for over 10 minutes and finally having my order taken as I was arriving, the server on the phone at the bakery sounded very put out by having to take a phone order. Service in person was not much better, with zero friendliness. I asked if the server knew who had taken my order. She said no and asked why, though I recognized her voice. I asked if they had been busy, to which the server responded no. I told her that I was on hold for 10 minutes on the phone, and she had no response. I am watching her standing behind the counter playing on her phone as I write this, completely disinterested in any customers or any work at all, it seems. I'm giving you guys three stars because I still love your cheesecake, but that is being very generous. Please re-train your servers on hospitality, both on the phone and in person.

Apr 14, 2018
We were a large group, who make our way to Arlington (and cheesecake factory every year). For the first time ever, the manager forewarned us that High School groups do not tip well and if we could please take that into consideration. I found that very odd as we were being scolded for other groups, I just feel it could've been worded better, like please keep in mind, we don't automatically add gratuity for large groups. Secondly they only put one waitress for a group of 21 people which I found to be very ineffective and nothing like our experiences in the past. We've always had at least two to three servers to ensure that time isn't wasted and orders are correct.

Apr 14, 2018
This was my first time ever to the Cheesecake Factory and it was not at all a good experience. We waited 30 minutes to get our drinks after they were ordered. Then the waitress brought all of our food out except mine, so I waited 10 minutes longer to see if he was bringing it out but he had no idea I didn’t even have my food yet! The next time he came around he asked if everything was good and I told him I still have not gotten my food. He went to the kitchen and came back and said sorry the chef didn’t like the way it looked so it should be ready in 5-10 more minutes. By then I was not even hungry any longer, so I took it to go. Well when I got home a few hours later I decided to eat my dinner I found what appeared to be a rubber bands cooked in with my food!!! If I could get a refund I would!! I paid almost $80 for food that wasn’t even edible smh!!!

May 3, 2018
I'm usually satisfied with my experience here but today was the opposite. Our waitress took her time with our drinks, taking our order, and the food was even slow coming out. We arrived shortly after 4pm and it was not busy at all. On top of the mediocre service there was a party with three children that was extremely disruptive running around, and using silverware as weapons. The parents say at a separate table and none of the staff bothered to address the situation. I expected better

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Opening Hours

Mon:11 am - 11 pm Open Today
Tue:11 am - 11 pm
Wed:11 am - 11 pm
Thu:11 am - 11 pm

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