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Red Robin Gourmet Burgers

Red Robin Gourmet Burgers

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3.5 Google Review
250 Granite St #1094e, Braintree, Massachusetts, 02184, United States
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Google Reviews

Refresh Reviews 3.5


Mar 11, 2018
Near closing time and went for dinner on a Sunday after watching a movie across the street. Food was on par as usual, but service was lacking...need more help! Our waiter did his best to keep up, but clearing other tables and also refilling condiments was keeping him from delivering our service as well as it should. I was required several times to get his attention. Still love our Red Robin's!👍

Apr 30, 2018
GOOGLE NEEDS A NO STARS OPTION! This is by far the worst experience I have ever had at a restaurant. The night started with forgeting to put one of our meals in completely. Followed by 6 French fried per plate and when we ordered more we got them with our bill after we had finished our meals and drinks. 15 min after we ordered our second round of drinks one beer was the delivered to the table the other delivered to my girlfriends jacket, pants, and shoes! After spilling it the manager offered no apology and never even brought napkins. As I was leaving the restroom one waiter held the door for me after taking a dump and not washing his hands! There was no comp on the bill, no apologies! Terrible terrible service. The staff will destroy this restaurant. Red Robin should cut back on training their employees to preach “bottomless fries” with no follow through and start training in customer service. You lost 6 customers for life. Customers will tell 10 people about 1 bad experience and 1 person about a good experience, so let the reviews poor in.

May 16, 2018
Delicious burgers. Fast service. Even on a Friday night, we were in and out in under a half hour to make it to a movie across the street!

Apr 18, 2018
When we arrived we were promptly seated, and that's where the positives end. After sitting at the table for 10-15 minutes, it became evident that we had been overlooked (this was highlighted by the fact that the people sitting next to us, who had shown up later, had already gotten their drinks and put in their food order). After getting the waitress's attention, and letting her know that we hadn't put in our order yet, she asked me who had seated us. The insinuation was that I had sat myself down without waiting for anyone to seat my daughter and I. When I pointed out the person at the front she told me "well, he didn't tell me you were sitting here." She then went over and checked with the guy. It reeked of passing the buck. Despite that, the meal and experience could have been salvaged. At the point our food came out, we had been sitting there close to an hour. In hindsight, I should have left after speaking with the server. Once the meal was plopped on our table, we didn't see the server again, despite the fact I had asked for a drink refill. But at that point, I didn't feel like asking her again, I simply wanted to eat my food and leave. Based on other reviews this was more a calamity of errors more so than a consistant issue. However, that doesn't change the fact it was a truly irritating experience. Next time I want to eat in the area, I will go to any number of other available choices.

May 1, 2018
I was taking advantage of my free birthday burger. The place was quiet because it was a Sunday night. The place can be lively and the music is good.

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Opening Hours

Mon:11 am - 10 pm
Tue:11 am - 10 pm
Wed:11 am - 10 pm Today
Thu:11 am - 10 pm
Fri:11 am - 11 pm
Sat:11 am - 11 pm