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Pizza Hut

Pizza Hut

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2.2 Google Review
2211 Chester Ave #Suite B, Cleveland, Ohio, 44114, United States
(216) 344-5533 www.pizzahut.com
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Google Reviews

Refresh Reviews 2.2


Mar 30, 2018
We ordered a pizza, waited for two hours still never got our pizza. We tried calling them several times and the phone was never answered. We ended up ordering from another location and never got a call or anything from this pizza hut.

Mar 3, 2018
Called at 10:38 pm to order pizza was never told how long or asked how I wanted to pay, 11:03 called spoke with manager she stated it will be 15 and pizza would be delivered. 11:45 still no pizza called spoke to manager again (Shandra) she was very rude to me told me they don’t have trackers on their drivers, she said I should have told her how I was going to pay and asked her how long it would be for reliever,I told her she had poor customer service skills and she hung up on me. Should have read reviews before ordering, everyone mentions her name pretty much and how rude she is. Driver called us 10 mins before they were due to close explained to him that manager was rude and he agreed that she was. Cancelled our order and choose Dominos they delivered within 20 minutes to us. How this manager is still employed with this company is beyond me.

Apr 6, 2018
Pizza was horribly undercooked. It was so bad that when trying to lift it out if the box the stuffed crust was the only thing that came out. Can't say I'd recommend this Pizza Hut as they would have had to have seen this when cutting it. Very disappointed with my order.

Feb 2, 2018
HORRIBLE SERVICE!!! If i could rate ZERO i would. I don't recommend this Pizza Hut at all!! I waited over an hour and half after I was told 30mins. I called and spoke to manager shardon/Chardon (not sure of the spelling) not only did she CURSE at me but she hung up on me NUMEROUS TIMES! I have worked in customer service for 17 years, I have also been a manager this was ridiculous. Corporate needs to look into this and maybe have a training session for customer service! And a coaching needs to be done by the general manager!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!!

Jan 1, 2018
uch a idiot manager. She doesn’t know how to deal with customer. I am their regular customer from last 4 years. But, when I order pizza online, she cancelled it since they don’t have drivers. When I order carry out, she was too rude with Me. #NotTolerable

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Opening Hours

Mon:11 am - 11 pm Open Today
Tue:11 am - 11 pm
Wed:11 am - 11 pm
Thu:11 am - 11 pm
Sat:11 am - 12 am