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Cicis

Name: Cicis
Address: 2150 W Northwest Hwy, Grapevine, TX, 76051, US
Telephone: (817) 421-9868
Price range: $$$

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3.2 Google Review

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2150 W Northwest Hwy #Ste 126, Grapevine, Texas, 76051, United States

(817) 421-9868 www.cicis.com/locations/tx-grapevine-2150-w-northwest-hwy

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Refresh Reviews 3.2

Mrs San

Mar 25, 2018

STAY AWAY FROM THIS CICI’S PIZZA!!!! First, let me make it clear that I am giving them one star just because that's the minimum rating that I can give them. But, they don't even deserve that. I am a frequent customer of Cici’s pizzas, but I have never been in a Cici’s pizza that is so depressing, dirty, and unprofessional as this location. Most of the pizzas available at the buffet were cold. You could tell that they had been there for a long time. When we asked for a special order for our daughter, they refused to do it even when they have a sign in the lobby offering the service. Since we insisted, they gave us an order number and a buzzer but after 20 minutes, we were still waiting for the pizza. When I followed up with the staff, I was told that the pizza was in the oven. About ten minutes later, the rest of my family were done eating but we were still without the pizza for my daughter, so I checked back with them. At that time, they looked for the pizza but there was no pizza because they never created the ticket (since they didn't want to do it in the first place). I can't believe how unprofessional they are. Melissa, the manager, neither apologize nor gave me an explanation. When I was telling the situation to the other employees, Melissa chose to stay away. She saw me and heard me, but she didn’t even attempt to walk few steps to handle the situation. You can tell that Melissa doesn't care about providing a service and that's why this location is so awful. Speaking about that, the women's restrooms were not working properly, and the high chairs were grossly sticky. Seriously, if you want to have a good lunch or dinner, go to another location or place!

Ayannah Annette

Jun 21, 2017

My family & I pulled up this location online before visiting, to make sure the prices were reasonable since it's been a while since we've gone. Online, it states that the prices for children were $3.49. Upon arrival, the cashier charges $5.29 for the 3 children, and $5.99 for the two adults. When we asked her about the prices advertised online, her response was " I don't control what's on the website". OK, that is fine and dandy, but at least have the decency to bring it to your manager's attention so that it can be corrected. I may have been able to overlook the fact that the prices were higher than advertised, had it not been for the snobby attitude. It shows that they truly don't care about what is being promoted. They charge what they want to charge without any care of what they are falsely advertising. Shame. Not wanting to argue in the presence of children, and break the promise of taking them to Ci Ci's, we continued to purchase the buffet. I will definitely not be returning, and will be notifying the higher ups about this false advertisement, and lack of concern.

Brad Creek

Jul 11, 2017

Buffet style pizza, salad, and pizza dough apple strudel + cinnamon rolls for dessert. Prices just went up .10c to $6.09 per adult. Seems that the Grapevine location is in need of a upgrade. Selection was just ok. Employees are lethargic and don't seem to care. Has seen better days in the last 11 years I've been going there. Cheap eats is all this restaurant is good for. Would not recommend the Grapevine location as it is old, small, and run down.

Arvind Daga

Mar 17, 2018

worst place in the world. I want to give it 0 stars

Siju Thomas

Feb 19, 2018

A variety of food and affordable and cheap

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