I was visiting from Chicago, Illinois On Monday May 7th and wanted Pizza, my nephew and his wife eat at Russo's often so they brought us for what he called the best pizza on town. We ordered the real super large pizza and asked for half sausage & pepperoni and the other have with everything on it. When the pizza arrived the order was incorrect, half did have pepperoni & sausage but the other half was only cheese. We told the waiter Brian the order was incorrect, he looked at the ticket and went to talk to the person making the pizza's. he came back to us and apologized for the mistake and blamed it on the cook but said we should eat it anyways because it was half correct. We replayed we dont want to eat it because it' wasn't what we ordered. He insisted we eat half because half was correct while the make the other half of the pizza, we said no, that's not what we came for, we wanted to eat as a family together. Brian seemed to get upset and as he walked away he said "people always want free stuff". That comment was rude and uncalled for. We would never enter a restaurant order food and try yi get away from paying for it, especially when we didn't make any mistakes. One of the people at our table heard his comment , we got very upset by the lack of respect he showed us. We brought it to his attention and he said you can either eat half the pizza or leave. We asked to speak to a manager, he didn't seem to care to much about all of it either so We decided to leave the restaurant.
I would like to say Russo's Italian kitchen is the worst establishment I've entered. The waiter (Brian) and manager on duty at the time rather argue with the customers and insult us then compensate for there mistake especially because they got the order wrong, they treated us, their customers with so little respect and dignity. I will post this review on Face Book to and let everyone know what kinda establishment Russo's truly is.
