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Pizza Hut

Pizza Hut

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2.4 Google Review
4548 E Princess Anne Rd, Norfolk, Virginia, 23502, United States
(757) 857-6666 www.pizzahut.com
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Google Reviews

Refresh Reviews 2.4


Jan 31, 2018
Service was extremely slow... it takes 2 minutes to prep and 7 minutes to cook a pizza hut pizza... at this location it takes more than ten minutes to cut and box my pizza. I had to explain to the staff that they need at least wipe off utensils between pizzas. Hooray to mixing buffalo sauce and traditional marinara. After I got home (carry out). I found one crust (both garlic) to be soaking wet in garlic butter and the other to have no flavor at all. The soaked one was inedible... the dry one was thinner than thin crust in the middle and rubbery at the crust. You would imagine that a giant pizza joint would be able to do the most important part... you guessed it... the dough. Now we get to the worst part... the customer service. When I called the store and asked for the corporate office number, I was told the best they could do was a supervisor. I guess they had so many complaints they didn't want corporate to know. While on hold for a supervisor (the manager on duty) for more than 10 minutes I googled the corporate number on my wife's phone. The corporate office never picked up (25 minutes on hold). As a last resort we took both pizzasback for a refund... let's see how this goes... Wow... just returned from the store... When I walked in every employee was on their cell phone. I placed the two worst pizzas of my life on the counter and was met by nothing but excuses. It was so and so that messed up... I'm not in charge... I didn't do it... not my problem... that must have been the call center that left you on hold (when I called the store direct) I just want my money back... is there anything we can do to make it better... Yes, here is my receipt, please give me my money back... Would you like a soda... No i would like my money back... Can we remake it for you... No I want my money back.... Oh by the way now that I'm paying attention... this place looks disgusting. Mop the floor, clean the counter, and wash the dishes.... this place is a wreck. I WILL NOT BE RETURNING!

Apr 26, 2018
Late night delivery tends to be far slower but food quality is great

May 16, 2018
Ordering was a nightmare. The pizza was undercooked and just warm.

Feb 13, 2018
If I could less that this I would. 2 hours later, no pizza so was told it would be half off. Pizza never showed up. Then told us it would take 5-7 business days to get our money back. I will stick to Sals from now on!

May 1, 2018
3 hours later and still no pizza delivered. Unbelievable. Ladies on phone 3 times have told me.it will be their with in 2 minutes.

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Opening Hours

Mon:10 am - 12 am
Tue:10 am - 12 am
Wed:10 am - 12 am Today
Thu:10 am - 12 am
Fri:10 am - 12 am
Sat:10 am - 1 am