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Pizza Hut

Pizza Hut

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2.7 Google Review
5100 Williamsburg Rd, Richmond, Virginia, 23231, United States
(804) 222-6840 www.pizzahut.com
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Google Reviews

Refresh Reviews 2.7


Mar 7, 2018
I've gotten a few orders from here when I'm in the mood for pizza, I usually order online for pickup and my order is usually ready when I get there. I had one incident where I got boneless wings instead of traditional as I ordered but it really wasn't a big deal so we just kept them. Always check your order before you leave the store and give them an opportunity to make it right. Other than that, tastewise every thing is good and online points add up quickly.

Nov 21, 2017
Not the best, but not the worst. Manager did what she could to make it right. I ordered a Ultimate Cheesy Pizza, they ran out of the cheese or crust or something for it, and someone was suppose to call and ask if a Stuffed crust was okay, Had they called, it would have been. They didn't and now I got a old tasting stuff crust. I do not normally call and complain, but between being the wrong Pizza and not being hot and fresh, I called, spoke to whom ever answered the phone, they were going to do a remake and it would be 2 to 2.5 hours for redelivery. I said fine. Less than 5 minutes later the Manager called and asked about the remake and why, I explained it to her, that is when she let me know they were out of what ever they were out of. I said well the remake Doesn't sound like I will end up with the Pizza I wanted, and she apologized - and said someone should have called and let me know they were out of whatever... I said it was fine, she offered to give me a credit for my next pizza... Long story a little shorter, we settled and I am satisfied with the outcome, she made it right by me. Couldn't give 5 stars as the order was "incorrect" and not as fresh as I would expect. But did give 3 due to the Manager and workers being very nice and fixing a mistake. 3 stars is higher than the current average for the store which is at 2.2.

May 11, 2018
RUDE.RUDE.RUDE. I ordered online and called to confirm that Williamson Rd store had my order which they said they did. After 1.5 hours- i called store back to find out where my pizza was and they said they did not have an order for me. I told them i was on my way to store and i was going to place an order now and pick up. The young man said “Yeah - go ahead” and hung up on me. Only getting one star bc can’t give 0.

May 12, 2018
Three strikes and you’re out. We have now waited over an hour and a half for an online order delivery, for the 3rd time!!!!! And one of those orders came to us with pizza thrown around in the box. We call for the status of our almost 2 hour late order and we can’t even get through to anyone at the store. What the heck is going on at that place?! Not sure what to say except, never gonna order from this store again.

Apr 27, 2018
This Pizza Hut is now and has always been poorly run. Bad employees in all positions. It should just be closed down. Enjoy pizza somewhere else!

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Opening Hours

Mon:10 am - 12 am
Tue:10 am - 12 am Today
Wed:10 am - 12 am
Thu:10 am - 12 am
Fri:10 am - 12 am
Sat:10 am - 1 am