Popeyes Louisiana Kitchen

They had one girl working the counter, we stood in line for almost 20 minutes (four people in front of us) they ran out of chicken at one point. There were other workers back there, including a manager, but no one offered to help ease the line. There was no ice in the dining room and no ice. One of my wife's pieces of chicken turned out to be a neck. They ran out of chicken again after giving us ours. Floor was sticky with soda, the counter around the tea had three different colors of soda on it. I overheard the manager tell a customer to "call a couple hours ahead of time" because they ordered the advertised 20 piece special. And... There was one other couple in the dining room. Bojangles is across the street...

My family and I came to this location because it has had a lot of good feedback. This is not a frustrated rant, but the facts are that the experience at this location was far more than undesirable. We ordered our food in the drive through, two 11 piece meals, and asked for one to be all dark meat. They said that this is a 'special order' meal and will take 15 minutes to prepare. We agreed because it was a 15 minute wait to get the meal without the special order. When 20 minutes was done, and no one had come to our vehicle, we went inside to ask about the status. Upon walking in the manager, Rhonda James, was talking down very blatantly in front of customers to her employees; yelling at them for not wearing hair nets and getting hair in food (mind you she was working around the food with her hair down and not wearing a net); telling the employees that she did not trust them with the money and they needed to "actually do some work, people are waiting!" Mind you, she never once got on the register, never helped out the cook, did not put together orders, did not help run food for the employees. We wait AN HOUR to actually get our meal, then when another customer who had waited for a 10-piece meal since before we came into the store made a comment about the timeliness of service, the manager retorted back, "Well vote for higher wages so I can keep employees, make the food and get it out on time, and actually serve people right". When the other customer said that the comment was inappropriate, the manager very loudly replied, "Thank you for your votes for higher wages!" On a positive note, I will say that the cook at this location (I am sorry I did not get his name), was ON POINT! This guy was running food, dropping food, pulling food, getting food out and being friendly (mind you from the back of the store) to all of the customers. My wife actually spoke up to thank him for his hard work and friendly service and he replied, "Thank you so much, it feels nice to be appreciated by someone." The manager actually came out of the back room to tell him to stop being cynical and just do his job. I am appalled by what I have seen at this restaurant!!!! The food is good, ABSOLUTELY!! But the service, the treatment of employees, and the treatment and demeaning of customers and employees that my wife and I bore witness to at this location.... I am very sorry to the owner, but while it is managed this way my family, nor anyone that I can pass the word to, will be dining at this location. The employees do not deserve a belligerent work environment, the cook and the runner were the only 2 focused on their job, and the customers should not experience the behavior that was witnessed by multiple people tonight. Thank you to that cook for his calm, cool and collective demeanor, he is the main reason I will eat at your location again once these issues are fixed. To those who have read this fully, please let me reiterate that the food here is delicious, the environment is clean, but the rest is left with more to desire. I hope this review f our experience helps someone out there.

I have been patronizing this Popeye's since February and I can say they have been on point every single time. Hot, fresh food. Quick service. And all the employees have been very friendly and helpful (they always make positive comments about my car too, so that helps :) ). I will continue to come here and I hope they keep up the good work.

Horrible horrible food and service. Though the girl at the register was very pleasant, the food was less than so. There was more breading on the fish and the shrimp look like desiccated modules of old mummified flesh. Save yourself some time and energy money and effort and just go over to Bojangles or even Stevie B's next door.

They forgot my FFs, and I didn't know until I got back to work.