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Tropical Smoothie Cafe

Tropical Smoothie Cafe

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3.8 Google Review
7152 Mechanicsville Turnpike, Mechanicsville, Virginia, 23111, United States
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Google Reviews

Refresh Reviews 3.8


Apr 7, 2018
Ok so I’m a vegan and usually when I ask people to make sure there is no meat,cheese,or dairy I get a lot of attitude. My first order was wrong and I was asking a lot of questions on other food but Sean S.,Sylvia, and Brandon kept their cool the ENTIRE time! So impressed. I was told this is a new establishment of theirs so come by and experience excellent customer service!

Mar 13, 2018
Sunday the 12th I got two smoothies to go from TS. Normally we get excellent service and great smoothies so I am hoping we just hit a bad day because the service was awful. I got the two smoothies home and my husband's smoothie was not even close to what I ordered for him (I didn't check before I left because I have never had the type he wanted in the past so didn't even know what it would be anyway. Should have known it should be orange not white). Although it was incorrect, it was also not drinkable at all! I drove all the way back to TS and returned the wrong smoothie. (Mine was correct and delicious, I always get the same thing). The cashier had obviously been crying while I went home. I think the name tag pinned to her hat said Pamela but can't be sure. A young gentleman who was the only other employee there both when I first got the smoothies and when I returned said something unkind to the cashier that upset her more while I was there. I was very polite and asked to get a correct smoothie to replace the one I drove home and back that was incorrect. The cashier was obviously flustered and the young man made another smoothie while slamming things around like a child. No refund or coupon for a free smoothie next visit, no apology, just attitude that she rang up something completely different according to him and her fault. I had the text from my husband and read it again to reorder his replacement smoothie. Orange Ginger Glow. I have always loved tropical smoothie and everyone makes mistakes, but to drive home and back and still have attitude from one employee while the other was in tears definitely made me not want to return any time soon which stinks because I love smoothies.

Apr 15, 2018
While a chain café, they have good smoothies, great for you smoothies that taste good, good wraps and consistently friendly, good service. I'd be happy if they'd open up their mezzanine.

Apr 8, 2018
Good food and great smoothie options. Service was very quick and friendly.

Feb 11, 2018
The decor is new,. but there was one woman making smoothies, and 4 employees on the back having a team meeting, I guess, and we were ignored until my husband said, " Should we just go to Arby's?" Then the smoothie maker told the people in the back that there were customers, and there was a discussion about who would come deal with the customers. We love the smoothies, but the customer service is lacking.

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Opening Hours

Mon:7 am - 10 pm
Tue:7 am - 10 pm Open Today
Wed:7 am - 10 pm
Thu:7 am - 10 pm
Fri:7 am - 10 pm
Sat:9 am - 10 pm