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The Flooring People

The Flooring People

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2.8 Google Review
12736 St Albert Trail, Edmonton, Alberta, T5L 4S5, Canada
(780) 454-2727 www.theflooringpeople.com
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Apr 18, 2015
A BIG Thank You to Lorraine and Dan at the Flooring People! We just finished the third phase in our house renovation and once again a job well done. We had the upstairs completely redone and I love my new carpet and my new tile and flooring in the 2 bathrooms. The main level flooring is now done in limestone and it looks fantastic!! i am so pleased with everything and Lorraine and Dan could not have been more helpful, They always make sure we are happy!

Dec 19, 2016
Using The Flooring People is a gamble. They could do a good job, but if they don't you are in for an experience. Unprofessional is the word that first comes to my mind. Absolutely brutal customer service. I'm sure they THINK that they do right by their customers, but they don't realize that perception IS reality. They had their installers lay a vinyl planking floor and messed it up huge. They immediately blamed the installers, but they did it while standing in my parents house. I couldn't believe it. They first tried to fix it and what a disaster that was. Then they blamed the manufacturer and said that they would submit a claim. Yes, a claim for a floor that was still their responsibility. Then said it would be 2 months for replacement , since the entire batch of material was defective. I can't believe quality control at the plant could be that bad. I won't mention the company name, because I don't fully believe it was their fault. The flooring people offered to lay alternative product so my parents wouldn't have to wait. I flipped out! Pay for something you don't really want to suit the retailer? What kind of garbage is that? We waited and the new material came in and was dropped off. The new group of installers did a fantastic job, but this is 4 months later and days of moving furniture and waiting around. Not to mention the frustration and back and forth with the staff at the TFP. So, my question to anyone wanting to deal with this company is this. What would be a reasonable compensation to a customer that had to endure this experience? According to The Flooring People, it's NOTHING. Yes, you read right, ZERO. TFP say that a floor was paid for and a floor was installed. Roll the dice with this company if you want, but why would you when there are so many better companies out there. Think about that.

Mar 20, 2017
This company was sold without warning to customers. We had ordered tile three weeks ago and picked it up, then last week called to reorder more of the same tile and it turns out the company had been sold to new owners. I was handed off to 4 different people over the phone, then told finally after several phone calls to verify with various people that my tile would be ordered. A week later, they called to tell me that my tile could no longer be ordered because of the change of ownership. Horrible!!

Jan 7, 2015
We looked for a locally owned company that would stand behind their product and deliver on the promise of customer satisfaction. The luxury vinyl plank and installation were very competitively priced. Most importantly, Sales Rep Irene and Installation Manager Dan worked hard for us and we are very pleased with our beautiful new floor.

Dec 4, 2014
I had a wonderful experience with The Flooring People. Irene was very knowledgeable about all of their products. Once I chose laminate flooring for my entire house she helped me choose coordinating carpets for the bedrooms and linoleum for the bathrooms. The installations went very well and I am 100% pleased with both the products and the service I received.

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