Lowe's Home Improvement

We had such great service from Shelly and Linda. They made our shopping experience so fantastic and easy! The personal help beat shopping online by a mile. Great people and service!

I went to buy blinds and met Kathy and Elizabeth..Both lovely ladies are so helpful and very knowledgeable. Also I gave wrong measurements for my one of my blinds and still they tried to help me out as much as they can.. really great services..thanks Lowe's.

Just delt with Glen and that was a treat. No one knew how to ring in the $20 discount cards and was sent to three , YES three tills to finally be checked thru. Congrats Lowes you earned this one star. And maybe learn some people skills while you are at it.

If there was a zero rating I would give it. Here is my expierence with three of their departments. Paint - I went in wanting to buy a sprayer to paint 2300 sq ft of ceiling. The manager advised me to buy a Wagner flexion 590. At 240 dollars. When I took it home to set it up the sucker weighs so much it would be impossible to do that much. Further reading this sprayer is for small jobs. I go online and can buy the same sprayer for 180 at Canadian tire. The best part was when the sales person told me this device is better than an airless it's a turbine.....they obviously had no idea what they were talking about. But hey a different day different department, Floors - so I'm buying some understand for a floor. Or attempting anyway. They only have three rolls and I require 7. I ask the department if they have more. He advises me the have another 3 at this store and 2 at another, I can drive all over the entire province for this stuff apparently . I said that so t do why don't they ship the rolls I need to this store I'll buy it and pick it up? They won't do that. I informed them that home depot would And have done that for me. But no it would involve work on their part. Can't have that. Then I was told the could at some point order more but it'll take 3 weeks to get in. I should just visit the multiple stores. I didn't buy the product. Getting to my breaking point. Lumber - I bought a sheet of plywood but needed cuts made. Two identical sheets 66 1/2" x 17 3/4". Not complicated in my opinion. The lumberyard worker had no idea how to read a tape measure! I showed him on the tape where 3/4 was. We marked it! Awesome make two please! I've gotta grab some legs. So I come back he cut the board 1 @ 66 1/2" x 17 3/4" and another at 17 3/4" x 31 1/2". I say no that is not right two at this first cut. I go to customer service. The previous day I bought 600 worth of flooring and a promotion was going on where you got gift cards. I asked the question where I felt shorted the gift cards cause if I made two purchases of 300 each I would have gotten 50 more of gift cards. I was told they wouldn't "allow" me make two purchases. Now I'm mad. Go back to collect my wood and leave to never come back when I see waiting at the till my wood. I asked the cashier for a tap measure cause something is not right. The f#÷=%Omg wood is cut 1/4 too small. I threw my hands up and walked out. The only saving grace of Lowes (who I enjoy in other locations) was when I called head quarters to complain. Trudy was flabbergasted at my story and just as confused that the guy working the cutting machine could read a tape measure . She called the general manager on my behalf, I was very willing to talk to him to suggest that his staff need more training in their respective departments. I was put on hold.......for 30 mins before I hung up. This store is awful! Just this Lowes in general . No one will help you, no one knows what is going on and they are not qualified to be "running " a department. As a customer I rely and trust that I'm getting honest and accurate information and service. You will not get that here.

Two pricing errors on the list of five things I was looking for. Cashier wouldn't honor price of product listed on shelf. Waited for a half hour for her to call a manager. When I inquired again sure said she couldn't call one about the questions I had. Left disappointed and will shop elsewhere from now on.