TimberTown Building Centre Ltd

I don’t usually write reviews however we received the best service from Krish at Timbertown. He helped us with our flooring but also recommended other companies to assist us with our huge Reno. Thanks Krish we will definitely deal with you again and we will highly recommend people come see you. Thanks again.

Very poor customer service, rude in fact. Today I went to purchase a piece of hardwood stair nosing, it's for the basement stairs so doesn't have to match the rest of the house. I was going to buy something close and save about a hundred bucks. I walked back to the clearance bins to see what they had. No prices are marked on anything. I should mention that there were 6 employees behind the desk at the front playing on their computers and no one took any interest that I was in the store. I found a piece and walked to the front to ask the price. He looked at my sample, didn't bother to listen to what I was saying, shook his head, handed me the piece back and said "Somebody made that" we don't have anything like that. First of all, of course someone made it otherwise it would be round and have leaves on it. Second of all, I didn't ask for an exact match. Well I asked the prices, he told me 20 bucks for the 8' pieces 10 bucks for the 4' pieces. He then went back to his computer to play. I walked back and picked up a 4' piece that I thought would work. The cashier rung it in, $36 please. No, 10 bucks, dude quoted me the price. Now 2 more guys get off their computers to come see what's going on. No, no sir, you made a mistake, it's full price, you must have taken it from the wrong bin. My mistake? If just one of those lazy people could have walked back and assisted the customer there would have been no confusion or hard feelings. This is the second time this has happened. The people at the front desk don't give a rats behind about a random customer that walks through the door. I'm sure they treat their commercial customers differently. So there is nothing here for an average home owner. I would well advise people to find a better building store than this one. There are many around. Btw, I'm a contractor and spend 10's of thousands in building stores around the city every year. They've lost my business and respect.

I️ went into the store not knowing exactly what I️ needed to buy for the finishing carpentry package for my basement renovation... luckily! Nicole who works at the front counter walked me through every part of what I️ needed and suggested certain products that I️ didn’t even know I️ needed - and she was able to match exactly what I️ have in my home for baseboard - casing etc, I️ would like to say a big thank you to Nicole and the team at Timbertown for great and knowledgeable service! I will definitely be recommending Timbertown to my friends and family.

Wide variety of floors with a great range of prices. Good for contractors looking for hard to find mouldings too.

Timbertown was highly recommended by two of my friends. First time purchasing laminate. Did my research before going in as well as searching for best price and availability. Another home renovating store could not offer transitional pieces in store, they were a 3-4 week delivery!. Hands down Timbertown!! Highly recommend them!