Action Flooring

This is the first time I used Action Flooring and was delighted to come home to a great looking carpet. No issues at all. Exactly what was quoted and no surprises. I also recommend these guys to a friend and he said they were very helpful to him. Thank you Action Flooring.

I had a great experience with Karoline, Kristine, and Ashley at Action Flooring! I met them at the Edmonton Home And Garden Expo and they were a blast, and they've helped me feel excited moving forward on my home flooring project. :D

The absolute worst Customer Service I have ever encountered in my entire life! I have been trying to make arrangements to have Action Flooring come to my house since May 10th to provide me with a quote and tell me what’s wrong with my flooring. I have recently had a contractor install LVP throughout my entire main floor and there are 4 spots which have “pockets” underneath the flooring making it very squishy to walk on - I’m worried this will create an issue later on and the LVP seams will break/wrecking my floor. I have sent Action Flooring pictures, videos of the floor “bubbling/squishing” and all the product information so they can be informed up front prior to coming and seeing what the problem is - we are both assuming an uneven subfloor through our conversations. May 10th all of this was provided... May 11th I received an email saying thanks for the information, I will get back to you shortly. Left 3 messages (May 14th, 15th, 16th) with no returned call. We finally get ahold of someone and ask to speak to a Manager, and we get an email saying someone will be there mid week - no Manager response. I call Thursday morning and leave a voicemail with no response and again Thursday afternoon. Finally on Friday, after including the Management Team on an email, we get a response that someone will be here Tuesday and they will pass on our contact information to their Quality Manager to arrange the time on Tuesday. Today is Tuesday.... we call at 9:00 and get told to wait until lunch time and they will contact us with a time they will be here. At 1:30, we contact them and are now told we need to pay for a $300 consultation appointment before they will come. Pay in advance a $300 fee for a company that hasn’t returned our calls in two weeks!! You’ve got to be kidding me?! Absolutely disgusting - I’ll be sure to let everyone I know, including all work friends and Contractors of our experience with Action Flooring - absolutely disgraceful. Wish we wouldn’t have wasted two weeks with trying g to have this Company just show up!! Ridiculous. Needless to say, we will not be continuing our waste of time with Action Flooring. Couldn’t give less than 1-star, although they deserve less.

Action Flooring did not start off on a good note with me at the beginning, because of the workers that were sent to work but the worker where not here half the time leaving early / staying an hour and leaving, bitching about there employer . They broke things left a mess each day and tried to charge me for it among other things these workers did. Good thing I take pictures before and after and during because it saved my ass. Action Flooring was called and the sales lady I dealt with was back from vacation. Andrea was very helpful and was not happy with what we have been put through because of these workers. They took care of what had got broken, they gave us a nice discount on everything, and a dinner out, which was so nice of them to do. I would recommend this business to anyone who wants a sales person like Andrea , who took action and made things right for a customer. My floors are complete and look awesome, my carpets in three room's are great, the work was done and everything is awesome now. Thank you Action flooring for stepping up to the plate when you where informed of what we had been put through, from these workers. You won't find this service anywhere else, so I suggest dropping in and talking to Andrea , she is just a good person who went above and beyond for her customers even if it met losing part of her commission and that is what I called a dedicated sales person . Thank's again Action flooring and especially Andrea, Shawn

Great place. I deal with Lauren hunt, and i feel comfortable recommending her to all my client, not only that but my friends and family. she is extremely knowledgeable in her field, and offers good solid suggestions. Action Flooring has a wonderful selection to chose from and the right people to narrow it down. Thanks Lauren for making my experience with action flooring enjoyable.