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Oct 21, 2018
My favourite home improvement store. Staff are friendly and knowledgeable and there always seems to be enough staff to help people out. We wait for the sales and flyers and always get a great deal.

Sep 19, 2018
This hardware store is consistently worse than Home Depot. Don't get me wrong, you can hardly ever find staff to help you in any hardware store, but I've actually been helped with product knowledge at Home Depot before, whereas I've been left with nothing but frustration at Lowe's for years. Easily 100+ visits to both Lowe's and Home Depot and I can say that Lowe's is worse in almost every way.

Aug 9, 2018
My current dryer stopped drying. Before going into the store, I researched their product online, reading reviews. The the dryer I wanted (also on clearance). Went into the store, signed up for financing (very quick and easy) and was able to get the dryer loaded up and home very quickly. The representatives I dealt with both at customer service and in appliance area were helpful and friendly. It did take a while for the appliance agent to get my dryer from the back, and for a little while thought he forgot about me, but other than that, great experience

Sep 8, 2018
I came to Lowe's looking for a ladder and a cart. I was fully misdirected twice when I asked for directions. Then went to customer service for help and she also did not know where ladders were located. I finally found my items and paid at self service and that was the most straight forward part of the experience. I had to return an item the same day. At the return counter the "head cashier" stopped my return to have a 3 minute phone conversation with a colleague who thought the cashier had her black sharpie pen. The whole experience from start to finish was bizarre. It makes me wonder if there is no reliable customer service at this store. And people wonder why the Online retail sector is winning over in store retail.

Oct 11, 2018
Great experience. Friendly staff. I called ahead in a rush from out of town. To my surprise (without being asked to) they had pulled all 40 lights for me and had them ready on a cart by the customer service desk. You can tell there are people there that really care.

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