Shnier, Gesco LP (Calgary Branch)

Nice n help full

Been doing business with shnier for years. Always a pleasure!

I am very disappointed with this company. I purchased their Richmond Reflections Luxury Vinyl which has a lifetime warranty in Jan 2015. I paid over $10,000 for my main floor, upstairs hall and bonus room. Within a month the flooring in my bonus room needed replacing due to End Joint peaking. Both SHNIER and Fitz Flooring (installers) agreed to replace it. In the fall of 2017 I was noticing problems again. This time I have End Joint peaking again in the bonus room and lots of End Joint Gapping all over my floor. Some of the gaps are so large that you could insert a twoonie in between. Unfortunately Fitz Flooring is now out of business. I contacted SHNIER again and was told the issue is not their problem it is the installers fault. I wrote them again and asked them to please repair the floor as I have spent a lot on a good quality floor and it should have held up better than that with only two people living in the home. I got no response, I attempted to contact them via phone and text on Jan 31/18, Feb 7/18, Feb 23/18, March 5/18 and March 7/18. Finally they called me back and said it is my responsibility to get it fixed and they sent me a diagram on how to fix it. They claimed the floor should have been glued down however, that was never mentioned the first time they repaired it. I purchased the click floor with the cork backboard because it was supposed to be better than the vinyl that has no backing and is all glued down. I indicated to them that I was physically unable to do the repairs and obviously if the floor installers didn’t do it right, I’m not about to try it. I asked if they could at least recommend someone and again no response. A company as large as theirs that are selling a lifetime warranty should stand by their product irregardless and they should have discussed this with the installers the first time. I am now stuck with a floor that looks terrible! Please do not install this product without doing your homework. Lifetime Warranty means nothing. The customer service has been terrible.

worst company to work for. management in ontario are 2 faced people. they tell you one thing and do the opposite later. and their service is horrible. i used to work for tierra sol before shiner bought tierra sol. tierra sol lost so many clients because of this acquisition

Horrible organization. Takes forever to get anything.