Lowe's Home Improvement

Excellent customer service. Came in half an hour before closing and Sean who was working in the garden department went above and beyond. He went out of his way to help me find the soil that I was looking for, thanks for the great help!

I want to Lowe's to get potting soil that they had on sale for 5 for $10 and the guy was more than helpful. He put it on my card and followed me out and loaded it in my pickup for me. I wish that I had some cash out of gave him a chip that was a really big help I want to thank you Lowe's is about the only place I go

Terrible customer service, we had made a trip there to pick out pain, the gentleman said that they could mix any paint we pick out, wr cone back over a hundred miles trip just to get there, once we git to the paint counter no one would help us we went to another section time find someone to get up help she said she could help us, er needed ten gallons mixed , we went got the paint off the shelf and brought it to the counter, the gal ran off not saying anything to us then came back and said it would take 7.5 gallons to mux up out ten gallons, didn't seem right it take that's much to sit ten gallons, I just walked out pissed, will never go back

I'm new to Missoula and have been to this Lowe's site twice. Both times I have found the staff there very UNhelpful. I've been walked away from when I approach or even when I am standing there waiting to ask a question. I only went there because I have a gift card. I'll do my shopping at Home Depot from now on.

Negative 5 stars for effort, lack of professionalism, and zero integrity. They have no qualms backdooring a customer. It shouldn't be this hard to get customer service, let alone good customer service. I ordered my appliances, a dishwasher, range, and microwave, through Lowes, knowing that I had a marginal experience ordering laundry machines through them the year prior. I set my delivery date, with no issues whatsoever. I was hoping for a better experience this time around. I confirmed my Thursday appointment over the phone with two separate individuals from the store on Wednesday. The following day, their staff was a no show. I had already plumbed the kitchen sink and gotten the disposer ready for the diahwasher, and installed a 'tee' for the hot water line. Then, they no showed, so I can't use my sink. I called for a third time and was told my appointment had been rescheduled to the following week, without communicating to me. I'm gone that week for work. Because of this, I requested to speak with a manager, who said they would call me right back, assuring me it will be alright; no other communication, though. Instead of the manager calling me back, they had an appliance specialist call me, who offered no apologies for the total and complete lack of communication with the customer. He blamed it on the delivery system. It wasn't until this juncture that the company decided it was the right time to tell me that the dishwasher won't be arriving for another 3 to 4 weeks. I've since sold my old countertop dishwasher, have holes for a new dishwasher, and no new dishwasher, leaving me reasonably upset as a good paying customer. The unbelievable lack of communication from this staff has me dumbfounded. I still don't have a firm date on when my appliances will be at my house and the only recourse that was offered was a measly 10% off the already-discounted dishwasher. Missoula Lowes, you can bet I'll be reporting this to the BBB simply because your staff knew the dishwasher wasn't going to be here, yet promised me it would be so that you could make a sale. I feel backdoored and lied to as your customer. You can also bet that I'll never shop at Lowe's again and everyone I talk to about home improvement will be made aware of how you treat your customers. TL;DR. Don't go to Lowe's, they can't make good on their promises and they lie to your face.