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Empire Floors

Empire Floors

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4.3 Google Review
Santa Rosa, California, 95403, United States
(707) 524-2594 www.empirefloorsca.com
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Refresh Reviews 4.3


Jan 24, 2018
We have been shopping for a hardwood floor since July. Everyone at Empire Floors has been so helpful. We felt bad we kept coming in and checking out samples as we couldn't make up our minds. They told us to think of their showroom as a library. Finally we decided on a hickory floor which was the first one we looked at but every time we walked in the store everyone smiled and was glad to see us. They would say "take your time, it is an important decision." The floor turned out perfect. We felt like we got to know everyone including the installers who were so thoughtful. Everyone who comes over can't believe how much larger our house looks now. We are very happy.

Jan 20, 2018
John was very helpful, great selection and competitive pricing plus they have their own installers. One stop shopping with a feeling of quality and expertise.

May 22, 2017
If you're looking to put new floors in, this is the place to go! My poor house needed some new floors! When I walked into Empire Floors I immediately knew I was in good hands! The staff helped me pick out the perfect hardwood for my home. They asked questions that I hadn't even considered like if I had kids or pets so they could help me pick out a durable floor that would hold up against scratches. They also helped me figure out the best color to choose! I didn't realize how much there is to know about hardwood until I went into this store. It seemed like the other two companies that I looked into only cared about selling me hardwood - they didn't care at all about finding me the RIGHT hardwood. At Empire Floors everyone there was so friendly and professional. I felt like they legitimately cared enough to make sure I was getting the best possible quality at the best price and within my budget. I replaced my floors at the beginning on this year and they look so great! I will definitely be going back to Empire Floors on Piner Rd when I'm ready to replace my carpet in the bedrooms.

May 11, 2017
Went to Empire Floors after shopping around at several different stores. What was different at Empire was the education that I received. We came in looking for oak wood floors and had no idea how many different types of wood there was. Their showroom is like a gallery of wood and you can take anything you want home to see how it looks in your own house. Because of the knowledge and information we got, we switched from Oak to Hickory after learning about the the different hardness ratings of wood. The hickory floors were installed and look amazing. We have gotten so many compliments from family and friends. It has completely changed the look of our home and has such a warm glow. I would highly recommend Empire Floors if you need your floors done or were like me and in need of some guidance.

Jan 11, 2018
Horrible experience with salesman Ray and even worse with owner Claudia. Very poor customer service. Ray is very un-professional and no respect for potential clients time or money. Claudia (owner) is even WORSE!! If you are looking for a good customer experience this is NOT the place. Don’t bother

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Opening Hours

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Tue:9 am - 4 pm
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