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Lumber Liquidators, Inc.

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3.8 Google Review

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1460 E W Algonquin Rd, Arlington Heights, Illinois, 60005, United States

(847) 357-0400 www.lumberliquidators.com/ll/home

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Refresh Reviews 3.8

Achila Jayasuriya

Dec 24, 2018

Had to wait almost 3 months to get my counter top. I lost my contractor and now I have material and no one to put them on. Going to return everything.

B M

Oct 17, 2018

Friendly, helpfull people. Best experience with people in main office

Anthony Tausig

May 16, 2018

We were in need of some crucial pieces to our flooring. Kyle was incredibly helpful and managed to even get the items shipped out to us in no time at all. Very impressed and happy with the service that he had provided!

David Kim

May 4, 2018

I visited here in Jan to consider flooring options for my basement. At the time, I did not fully determine how much to re-tile. Moreover, my contractor had not given me his work schedule either. However, the manager assured me that I could return the unused portion for a full credit as long as the tiles are in decent shape. When I had questioned him again about the limited return period of 90 days, he reassured me that he will take them back for a full credit as long as I return them before summer. He added that the tiles I was considering is on sale at the moment and so I should make the purchase now and consider returning unused portion later. Well, as with a number of contractors, there was a long delay. The basement is finally finished and, of course, there were leftover materials. I just called the manager to arrange for the return and he has an amnesia about our conversation. Jim, the manager, simply hid behind the company policy, which states that after 90 days only store credit can be issued. Hence, for those considering to purchase goods from here, just be wary of the promises that the sales people, even the manager, make. They are no better than the used car sales people, who lack integrity. Jim needs to understand that he may have saved a few hundred dollars by refusing my return, which he had promised to do, he just lost thousands of dollars of additional purchase that I had planned to make for my kitchen floor: "Penny wise, dollar foolish". Had he offered me the full credit, and not just store credit, I would've used the funds in his store anyway; it was about the principle...or the lack thereof!

Taylor Neal

Dec 28, 2017

Blonde guy at register with glasses was incredibly rude to my wife and I when we came to pick up our order that we paid for. He said we should have called so the order could be put together. We said our store in the city did and he snapped "Yeah, well they didn't." And stormed off to find that our order was put together already. Not the kind of treatment you want when you're throwing down a thousand dollars to support their business.

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Opening Hours

Mon:7 am - 7 pm

Tue:7 am - 7 pm

Wed:7 am - 7 pm

Thu:8 am - 7 pm

Fri:8 am - 7 pm

Sat:9 am - 6 pm